Sharon Aranda
Albuquerque,New Mexico
Summary
Strategic instructional designer with 15 years of experience delivering effective learning solutions for complex business challenges. Expertise in curriculum development, quality assurance, project implementation, and data-driven reporting to address performance gaps. Proven track record in stakeholder management and optimizing technical workflows to improve organizational efficiency.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Instructional Designer
Presbyterian Health Services
Albuquerque, NM
08.2020 - Current
- Designed and delivered technical training for Epic EHR workflows to support over 450 clinical staff.
- Developed interactive e-learning modules and instructor-led sessions for operational and clinical processes.
- Evaluated training effectiveness through assessments and feedback, driving continuous improvement in performance.
- Collaborated with operational and IT teams to validate workflows and facilitate system upgrades.
- Created job aids, SOPs, and microlearning content to standardize processes and enhance efficiency.
- Managed timelines and deliverables for training projects, ensuring successful implementation across departments.
- Troubleshot system issues and resolved end-user incidents using ServiceNow, minimizing operational disruptions.
- Provided guidance on ServiceNow configurations and supported optimization of system solutions.
- Created and maintained user accounts in the Learning Management System (SumTotal) for new users.
PC Support Technician
Leidos
Albuquerque, NM
04.2020 - Current
- Managed incident requests and service operations through ServiceNow to support enterprise users.
- Diagnosed and resolved hardware, software, and network issues to minimize downtime.
- Translated technical concepts into accessible guidance for diverse audiences.
- Escalated critical issues to ensure operational continuity and SLA compliance.
Quality Assurance | Workforce Management | Human Capital Access
Leidos
Albuquerque, NM
09.2016 - 01.2020
- Developed training programs for new hires and ongoing education to meet operational compliance requirements.
- Conducted quality assurance evaluations, coaching staff to exceed KPIs and SLAs.
- Designed assessments and standardized QA processes to enhance consistency across training materials.
- Collaborated with leadership to relay process updates and operational changes effectively.
- Analyzed performance data and training outcomes to pinpoint gaps in workforce performance.
- Mentored trainers, fostering continuous improvement in training delivery methods.
Owner | Instructor
Rhythm Haven Dance Studio
Albuquerque, NM
01.2019 - Current
- Directed daily studio operations for 50+ students and a team of 10+ staff, ensuring effective scheduling and performance oversight.
- Designed and implemented structured training programs for diverse skill levels, enhancing educational outcomes.
- Instructed various dance styles, including ballet, jazz, and hip-hop.
- Coordinated recitals and showcases to highlight student progress and achievements.
- Oversaw student registration, payroll, and policy compliance to maintain seamless business operations.
- Organized and conducted annual large-scale recitals by coordinating logistics and engaging both staff and participants.
- Optimized staff scheduling to guarantee consistent coverage for classes and events.
Education
Associates - Applied Science, Arts, Certification - Health & Wellness
Central New Mexico Community College
Albuquerque, NM01-2014
Skills
- Technical Training & Delivery
- Instructional Design & Curriculum Development
- ServiceNow & Epic EHR Systems
- Operational Workflow Optimization
- Learning Management Systems (LMS)
- Quality Assurance & Performance Metrics
- Stakeholder Collaboration
- E-Learning Development (Adobe Captivate, PowerPoint)
- Troubleshooting & End-User Support
- Process Improvement & Documentation
Certification
EpicCare Ambulatory Principal Trainer
Awards
Presbyterian CARES Commitment Awards (7x)
Leidos SPOT Award (Training Excellence)
Certification of Excellence – TriCore Reference Laboratory
Timeline
Instructional Designer
Presbyterian Health Services
08.2020 - Current
PC Support Technician
Leidos
04.2020 - Current
Owner | Instructor
Rhythm Haven Dance Studio
01.2019 - Current
Quality Assurance | Workforce Management | Human Capital Access
Leidos
09.2016 - 01.2020
Associates - Applied Science, Arts, Certification - Health & Wellness
Central New Mexico Community College