Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Sharon Auw

Omaha,NE

Overview

6
6
years of professional experience

Work History

TCS Consultant 2

LinkedIn
Omaha, NE
09.2022 - Current
  • Collaborated with cross-functional teams to enhance support delivery processes.
  • Delivered training materials to support onboarding and system usage.
  • Provided ongoing support to members and cross functional teams, addressing inquiries and resolving issues promptly.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

TCS Consultant 1

LinkedIn
Omaha, NE
04.2021 - 09.2022
  • Streamlined processes to improve efficiency in project delivery.
  • Evaluated existing processes and procedures for potential areas of improvement.
  • Trained new staff on department protocols and tools used.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Analyzed key performance indicators to identify effective strategies.
  • Assisted in troubleshooting and resolving customer inquiries effectively.
  • Coordinated with team members to enhance service delivery procedures.

LTS Consultant 1

LinkedIn
Omaha, NE
12.2019 - 04.2021
  • Assisted in troubleshooting and resolving customer inquiries effectively.
  • Coordinated with team members to enhance service delivery procedures.
  • Documented support interactions in ticketing system for future reference.
  • Collaborated with cross-functional teams to address recurring issues promptly.
  • Provided technical support to customers via phone, email and chat
  • Subject Matter expert with our Talent Solutions product

Education

Bachelor of Science - Public Relations And Marketing

University of Nebraska At Omaha
Omaha, NE
08-2002

Skills

  • Customer support
  • Technical support
  • Cross-functional collaboration
  • Training and onboarding
  • Problem solving
  • Issue resolution
  • Cultural awareness
  • Team coordination
  • Process improvement
  • Multitasking and organization
  • Project management
  • Subject matter expert
  • Decision-making
  • Stakeholder engagement
  • Organizational development
  • Verbal and written communication
  • Analysis & evaluation
  • Integrity and honesty

Languages

Chinese (Mandarin)
Professional

Affiliations

LIAA ERG site co-lead

Timeline

TCS Consultant 2

LinkedIn
09.2022 - Current

TCS Consultant 1

LinkedIn
04.2021 - 09.2022

LTS Consultant 1

LinkedIn
12.2019 - 04.2021

Bachelor of Science - Public Relations And Marketing

University of Nebraska At Omaha
Sharon Auw