Sharon Badick
Scranton,Pa
Summary
With a background in both Customer Service and Distribution Operations, I am seeking a position in a challenging, engaging, and competitive work environment while expanding my growing knowledge.
Overview
22
22
years of professional experience
Work History
Operations Support
Talen Energy
11.2009 - Current
- Responsible for receiving incoming shipments.
- Collaborate with various departments to manage timely delivery of orders to meet target week schedules.
- Conduct regular inspections and audits to check quality and verify inventory levels.
- Assist in receiving, stocking and distribution of merchandise.
- Load, unload, and move material to and from storage and production areas.
Steno Clerk
PPL Electric Utilities
06.2009 - 11.2009
- Collected employee timekeeping and processed payroll information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Resolved discrepancies in payroll by colaberating with supervisors and human resources.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Facilities Maintenance
PPL Electric Utilities
06.2005 - 06.2009
- Responsible for upkeep and oversight of service centers and surrounding grounds.
- Used time management and efficient cleaning methods to meet deadlines.
- Identified property damage and coordinated necessary repairs.
- Monitored supplies and replenished items to maintain sufficient quantities for routine operations.
- Adhered to OSHA policies and procedures to minimize hazards and promote safe work environment.
Customer Service Representative
PPL Electric Utilities
09.2001 - 06.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
Education
- Business
University of Phoenix Online
RemoteHigh School Diploma -
West Scranton High School
Scranton, PA05.1987
Skills
- Successful leader, equally effective as member of the team
- Highly organized, able to multi-task and accomplish multiple objectives
- Professional demeanor and attentive to detail
- Driven and able to assess complex situations and formulate solutions
- Proficient in Microsoft Office, Asset Suite and NIMS
Timeline
Operations Support
Talen Energy
11.2009 - Current
Steno Clerk
PPL Electric Utilities
06.2009 - 11.2009
Facilities Maintenance
PPL Electric Utilities
06.2005 - 06.2009
Customer Service Representative
PPL Electric Utilities
09.2001 - 06.2005
- Business
University of Phoenix Online
High School Diploma -
West Scranton High School
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