Summary
Overview
Work History
Education
Skills
Profile
Timeline
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Sharon Berger

Sales /Customer Service
Longwood,FL

Summary

Highly motivated professional with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat leader successful at promoting customer loyalty, satisfaction, and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

30
30
years of professional experience

Work History

Sales Associate & Customer Service

Macy's
04.2008 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate; Expert Fitter, Children's Shoes

Dillard's
06.2001 - 10.2007
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Co-Owner/Broker

Golddust Properties, Inc.
01.1990 - 06.1998
  • Responsible for the day-to-day operations of the brokerage including but not limited to the following:
  • Secure new home communities as builder representative
  • Over-see sales associates
  • On-site sales working with customers, reviewing plans, assisting with decorating selections, selling upgrades
  • Writing contracts, assisting with securing financing
  • Scheduling builder meetings. customer walk-throughs, and closing preparations
  • Listing and selling residential real estate

Education

Real Estate Broker

Central Florida School of Real Estate
Orlando, Florida

Bachelor of Arts - Organizational Communication

University of Central Florida
Orlando, Florida
08.2000

Skills

  • Manage, assign tasks, schedule staff
  • Coordinate social and business functions for large and small groups
  • Suggestive Selling
  • Policy and Procedure Adherence
  • Customer Service
  • Excellent People Skills
  • Speaking Clearly
  • Negotiation Tactics
  • Reading Comprehension Skills
  • Microsoft Word
  • Email I
  • Internet
  • Time Management
  • Verbal and Written Communication

Profile

Conscientious, dedicated, experienced individual who has a background in real estate and retail industries. A skilled speaker who instills enthusiasm in others. Possesses a superior work ethic. Self-starter, as well as a team player.

Timeline

Sales Associate & Customer Service

Macy's
04.2008 - 06.2020

Sales Associate; Expert Fitter, Children's Shoes

Dillard's
06.2001 - 10.2007

Co-Owner/Broker

Golddust Properties, Inc.
01.1990 - 06.1998

Real Estate Broker

Central Florida School of Real Estate

Bachelor of Arts - Organizational Communication

University of Central Florida

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Sharon BergerSales /Customer Service