SHARON BOTHWELL
Conway,AR
Summary
Detail-oriented and experienced independent adjuster with complex handling of auto claims and designated claims processes. Demonstrated ability to handle high-volume claims processing environments while maintaining accuracy, compliance, and superior customer service. Possess specialized skills in claim investigation, policy interpretation, and negotiation which contribute to successful resolutions. Committed to providing problem-solving, communication, and time management skills to ensure smooth, effective claims processing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Heritage Living Center
Conway, AR
01.2025 - Current
- Helped residents walk with or without self-help devices.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided physical support to assist patients with bathing, dressing and toileting.
Auto Total Loss Adjuster
TheBest Claims Solutions
Alpharetta, GA
09.2024 - 11.2024
- Explained total loss process and answered questions for inbound and outbound calls.
- Reviewed policies to facilitate successful claim closures.
- Delivered exceptional customer service to enhance customer experiences.
- Provided backup assistance to teammates.
- Negotiated settlements with customers while adhering to company guidelines and protocols.
Material Handler
Holman Distributors
Conway, AR
07.2023 - 09.2024
- Loading/Unloading materials onto a truck using a forklift in a safe and efficient manner.
- Manually sort inventory to the appropriate areas for final distribution.
- Scanning materials for the system to match inventory and shipping.
- Remained current on tracking methods and shipping requirements as needed.
Auto Total Loss Adjuster
TheBest Claims Solutions
Irving, TX
12.2022 - 06.2023
- Communicated with relevant parties to ensure that the charges are correct on the vehicle before getting the vehicle relocated to the correct facility.
- Utilized industry resources to determine approval or denial of claims.
- Negotiated settlements with customers and lien holders for total loss claims.
- Ensured high-level customer service throughout all interactions.
- Contact the customers to inform them that their vehicle is a total loss, and to go over the settlement figures, and paperwork.
Auto Liability Adjuster
Custard Insurance
Nashville, TN
03.2022 - 11.2022
- Diligently examined policies and loss circumstances to determine available coverage.
- Facilitated recorded statements from relevant parties to support claims processing.
- Negotiated settlements with customers to resolve claims efficiently.
- Mitigated storage fees on behalf of customers to reduce overall expenses.
- Coordinated towing services as needed to assist customers in distress.
Property Claim Adjuster
Prime Consulting Group
Richmond, TX
08.2021 - 12.2021
- Analyze insurance policy to determine coverage limits and applicable exclusions related to the claims.
- Gather information from the policyholder regarding the incident, details of the damage, and any relevant documentation.
- Estimate the cost of repairs or replacement of damaged property.
- Discuss the claim with the policyholder to reach a fair settlement amount.
- Prepare a detailed report outlining findings, damage assessment, and recommended settlement amount.
Auto Liability Adjuster
Alacrity Solutions
Irving, TX
05.2021 - 08.2021
- Investigated, evaluated, and settled insurance claims to ensure timely resolution.
- Ensured detection of fraudulent claims through thorough analysis.
- Negotiated settlements and authorized payments to expedite claims processing.
- Collaborated with internal teams, legal teams, and auto repair services for efficient claim handling.
- Conducted customer interviews to ascertain accident details and determine liability.
Education
Associate of Science - Nursing
Pulaski Technical College
North Little Rock, AR01.2015
Skills
- Communication
- Claims handling and investigation
- CCC one
- Customer service
- Time management
- Decision-making
- Teamwork
- Problem solving
- Attention to detail
- Computer Skills
Certification
Licensed Independent Adjuster in:
TX (Resident), AR, AZ, FL, GA, IN, KY, MI, MS, NC, NV, OK, OR, SC, WA, WY
Certifications:
State Farm Auto, Property, Flood, Fire, Estimatics & Policy
Xactimate
Timeline
Certified Nursing Assistant
Heritage Living Center
01.2025 - Current
Auto Total Loss Adjuster
TheBest Claims Solutions
09.2024 - 11.2024
Material Handler
Holman Distributors
07.2023 - 09.2024
Auto Total Loss Adjuster
TheBest Claims Solutions
12.2022 - 06.2023
Auto Liability Adjuster
Custard Insurance
03.2022 - 11.2022
Property Claim Adjuster
Prime Consulting Group
08.2021 - 12.2021
Auto Liability Adjuster
Alacrity Solutions
05.2021 - 08.2021
Associate of Science - Nursing
Pulaski Technical College
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