Sharon Brandon
Summary
Organized and dedicated Administrative Assistant/Appointment Scheduler with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Administrative Assistant/Medical Appointment Scheduler
Shore Orthopaedic University Associates
01.2011 - Current
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Arranging meetings and managing schedules.
- Develop and update spreadsheet for Total Joint patients.
- Coordinate Home Physical Therapy for patients.
- Review all charts for physician prior to appointment.
- Scheduling appointments for 15 doctors and physician assistants.
Patient Scheduler/ Assistant Lead
Atlantic Medical Imaging
01.2004 - 01.2011
- Obtained patient medical history, including medication information, symptoms and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Provide timely, professional and courteous customer service to patients calling to make appointments or inquire about services.
- Ensure that patients are aware of the paperwork needed upon arrival.
Claim Examiner/ Assistant Supervisor
Prudential Insurance Co
01.1992 - 12.2003
- Assisted with internal and external Cap audits by analyzing the root cause of errors and implementing guidelines to eliminate future mistakes.
- Handled over authority and hospital audit claims.
- Created monthly reports to update progress on ongoing computer/claim processing issues for management.
- Responsible for daily attendance and morning counts.
- Logged weekly automatic adjudication rates and created memos with "shortcuts" for examiners to help increase automatic adjudication rate.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJSkills
- Prioritization
- Meticulous attention to detail
- Appointment scheduling
- Clerical support
- Customer service
- Time management
Accomplishments
Vice President -1995-1996-PRAM-Prudential Recreation Association
President-1996-1997- PRAM-Prudential Recreation Association
MVP- Monthly Values Performer Award-Recognition of outstanding customer service-January 1995
Circle of Excellence Award-Recognition of outstanding Quality processing
August 2001 & October 2001
Timeline
Administrative Assistant/Medical Appointment Scheduler
Shore Orthopaedic University Associates
01.2011 - Current
Patient Scheduler/ Assistant Lead
Atlantic Medical Imaging
01.2004 - 01.2011
Claim Examiner/ Assistant Supervisor
Prudential Insurance Co
01.1992 - 12.2003
High School Diploma -
Egg Harbor Township High School
Similar Profiles
Rebecca AndrukiewiczRebecca Andrukiewicz
Front Office Coordinator at Carolina Orthopaedic & Neurosurgical AssociatesFront Office Coordinator at Carolina Orthopaedic & Neurosurgical Associates
Tyler Victoria CruzTyler Victoria Cruz
Lead Faculty Group Practice Secretary II-Intake/Scheduler at NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)Lead Faculty Group Practice Secretary II-Intake/Scheduler at NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)
Stephanie SchwartzStephanie Schwartz
Schedule Coordinator at Orthopaedic Associates Of Wausau ScSchedule Coordinator at Orthopaedic Associates Of Wausau Sc
JENNIE KRAEMERJENNIE KRAEMER
Administrative Assistant, Appointment Scheduler at Budget Blinds of MadisonAdministrative Assistant, Appointment Scheduler at Budget Blinds of Madison
Katie NelsonKatie Nelson
Administrative Assistant/Appointment Scheduler at Firepower IncAdministrative Assistant/Appointment Scheduler at Firepower Inc