Sharon Brooks
Amarillo,TX
Summary
Adept Customer Service Representative with a proven track record at Arise Platform, where I excelled in managing high-stress situations and resolving complex customer complaints, enhancing loyalty and repeat business. Skilled in active listening and critical thinking, I effectively balanced customer needs with company policies, demonstrating exceptional problem-solving abilities and customer relations expertise.
Needing to transfer to part-time I was no longer qualified to work through Arise as all their positions are full-time.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Arise Platform
02.2001 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tascosa High School
Amarillo, TX09.1978
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
Timeline
Customer Service Representative
Arise Platform
02.2001 - 08.2024
High School Diploma -
Tascosa High School