Sharon Brown
Banker
Union,Nj
Summary
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Branch Operations Manager
Santander Bank Us
Cedar Grove
12.2015 - 03.2024
- Managed inventory levels of cash, supplies, and other resources.
- Provided guidance on best practices for handling difficult customers or situations.
- Performed routine audits of branch operations to identify areas for improvement.
- Monitored staff performance and provided feedback.
- Implemented new operational procedures to enhance customer experience.
- Ensured compliance with banking regulations and policies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
Branch Operations Manager
Santander Bank Us
East Hanover
02.2002 - 11.2015
- Managed inventory levels of cash, supplies, and other resources.
- Prepared monthly reports on branch performance metrics.
- Performed routine audits of branch operations to identify areas for improvement.
- Monitored staff performance and provided feedback.
- Ensured compliance with banking regulations and policies.
- Trained assistant managers on all banking and customer service policies.
- Supported outside sales force in servicing and obtaining new business.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Teller
Santander Bank Us
East Hanover
- Provided exceptional customer service while accurately processing routine transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained account information to customers in detail as needed.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Education
GED -
East Orange High School
East Orange, NJSkills
- Inventory management and regulatory compliance
- Performance auditing
- Customer service and relationship building
- Cash handling and shipment oversight
- Operational procedures
- Compliance, banking laws, and regulations
CUST
Volunteer at CFBNJ
Accomplishments
Earned a Strong during 4 branch audits.
Timeline
Branch Operations Manager
Santander Bank Us
12.2015 - 03.2024
Branch Operations Manager
Santander Bank Us
02.2002 - 11.2015
Teller
Santander Bank Us
GED -
East Orange High School