Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neil Browning

Acworth,GA

Summary

Branch Operations Manager at Hawx Pest Control specializing in operational efficiency and regulatory compliance. Achievements include implementation of performance metrics and employee training programs, resulting in improved customer experiences and service delivery. Developed and executed marketing campaigns that significantly boosted team performance. Proficient in PestPac software with strong conflict resolution skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Hawx Pest Control
Atlanta, GA
04.2022 - Current
  • Prepared monthly reports on branch performance metrics.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Initiated marketing campaigns to promote the products and services offered by the company.
  • Monitored staff performance and provided feedback on how to improve in deficient areas.
  • Managed inventory levels of supplies, products, equipment, fleet vehicles, and other resources.
  • Recruited, interviewed, and trained new employees.
  • Implemented new operational procedures to enhance employee and customer experience.
  • Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
  • Performed detailed record keeping, including data collection and analysis of inspection results.
  • Oversaw daily pest control operations, ensuring adherence to industry regulations and safety standards with the Department of Agriculture.
  • Regularly reviewed financial reports such as P&L statements to identify trends or areas of improvement.

Wildlife Exclusion Coordinator

Noble Pest Services
Acworth, GA
02.2019 - 04.2022
  • Responsible for the removal of nuisance wildlife populations.
  • Repaired structural damage caused by rodents or other pests using materials such as metal flashing, caulking compounds, metal screens, and steel wool to prevent entry.
  • Provided advice on preventive measures, including proper sanitation practices, storage techniques, and exclusion methods.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed schedules effectively to ensure tasks were completed, and deadlines were met.
  • Provided support and guidance to colleagues in order to maintain a collaborative work environment.
  • Operated various-sized ladders, machinery, and power tools.
  • Maintained compliance with local and federal laws governing pesticides and rodenticides.

Service Manager

Stinger Pest Control
Roswell, GA
09.2017 - 02.2019
  • Responsible for ensuring all technicians were properly trained and equipped to efficiently complete scheduled services.
  • Developed each service professional's route by creating organic sales.
  • Maintained product inventory ensuring availability.
  • Conducted weekly team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Developed and implemented service protocols to enhance operational efficiency.
  • Managed daily operations of the fleet department including safety, cleanliness, product & equipment storage.

Pest Control Technician

Arrow Exterminators, Inc
Marietta, GA
08.2015 - 09.2017
  • Managed, developed, and serviced a pest control route that started with 87 accounts and grew to over 200.
  • Developed rapport with customers to provide an exceptional experience.
  • Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
  • Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Maintained the company vehicle.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.

Education

Bachelor of Science - Wildlife Biology

Charleston Southern University
Charleston, SC
05-2015

Skills

  • Performance metrics
  • Regulatory compliance
  • Operational procedures
  • Inventory management
  • Employee training
  • Data analysis
  • Proficient in PestPac software, Microsoft Office, Word, Excell, & PowerPoint
  • Conflict resolution

Certification

  • Certified Operator in categories 29 & 30
  • Certified Commercial Applicator in categories 41

Timeline

Branch Operations Manager

Hawx Pest Control
04.2022 - Current

Wildlife Exclusion Coordinator

Noble Pest Services
02.2019 - 04.2022

Service Manager

Stinger Pest Control
09.2017 - 02.2019

Pest Control Technician

Arrow Exterminators, Inc
08.2015 - 09.2017

Bachelor of Science - Wildlife Biology

Charleston Southern University

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Neil Browning