Secretary
modern gas
11.2016 - Current
Sharon Buratti
secretary
Nanticoke,PA
Timeline
Customer Service Representative
Verizon
09.1988 - 07.2010
High School Diploma -
El Meyers High School
09.1982 - 06.1988
Cook
Crestwood School District
Work History
Cook
Crestwood School District
Mountain Top, PA
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Secretary
modern gas
Nanticoke, PA
11.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Verizon
Wilkes-Barre, PA
09.1988 - 07.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Overview
35
35
years of professional experience
6
6
years of post-secondary education
Education
High School Diploma -
El Meyers High School
Wilkes-Barre, PA 09.1982 - 06.1988
Skills
- Multi-Line Phone Systems
- Interoffice Communications
- Accounting Techniques
Summary
Professional Secretary with over [Number] years of experience managing daily administrative support tasks and operations in [Type] industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.