Sharon Chamberlin

Zephyrhills,FL

Summary

Operations leader with 30+ years of experience building and running high-performance systems across institutional, corporate, and entrepreneurial environments. What sets this background apart is the combination of large-scale operational management of 22 buildings and 3M+ square feet with a $22M budget on one end, and complete end-to-end operational ownership of a business built from scratch on the other. The result is an operations manager who understands both how enterprise systems are built and what it actually costs when they break. Track record includes a 28% efficiency increase, 22% cost reduction, and 91.5% client retention, all driven by the same core discipline: clear processes, measurable accountability, and data-informed execution. Transitioned to entrepreneurship and applied proven operational frameworks in a direct-outcome environment, building the kind of systems-level thinking that only comes from owning every function yourself.

Overview

years of professional experience

Work History

Founder and CEO

Catalyst 4 Fitness

Zephyrhills, Florida

01.2012 - Current

Built a performance-based wellness company from the ground up, designing every operational system from scratch, including client onboarding, lifecycle communication, retention workflows, performance tracking, and service delivery standards
Achieved 91.5% client retention and 92.1% satisfaction by implementing structured engagement frameworks and outcome-based service delivery, metrics that reflect operational discipline, not just good service
Managed all business functions simultaneously: financial oversight, strategic planning, marketing, vendor relationships, CRM administration, and digital infrastructure, demonstrating the cross-functional fluency operations managers need to lead diverse teams
Analyzed behavioral and performance data to continuously identify friction points, refine processes, and improve outcomes, applying the same data-informed decision-making used in large institutional environments
Designed and iterated SOPs, client management systems, and service standards that kept quality consistent and measurable across all touchpoints
Impact: Built and owned a complete operational model end-to-end. Every system, every process, every metric was designed, implemented, and optimized personally, showing the clearest possible demonstration of operational ownership.

AI Quality and Evaluation Specialist (Contract)

Outlier / Aligner

01.2023 - Current

Pursued AI evaluation contract work deliberately to develop working knowledge of AI tools, identify practical applications for operational efficiency, and apply those capabilities to reduce costs in my own business, directly resulting in streamlined workflows and reduced cost
Designed structured evaluation frameworks and rubrics to assess AI output quality, applying the same systems-thinking and quality assurance discipline used in large-scale operational environments
Identified recurring patterns of systemic inconsistency and delivered structured recommendations for improvement, sharpening pattern recognition skills directly transferable to operations leadership
Impact: Demonstrates proactive investment in emerging technology to drive operational efficiency, not just familiarity with AI, but applied, cost-conscious use of it.

Chief Administrative Officer / Senior Facility Manager

Government and Private Industry

Cincinnati, Ohio

01.1992 - 01.2012

Served as the central operations function across a three-division organization managing 22 buildings and 3+ million square feet, including six large-scale courthouse and government facilities, and directly supervising one division while holding budget and administrative authority across all 90+ union and non-union employees and hundreds of contractors spanning janitorial, security, window cleaning, and other service lines
Designed and implemented enterprise-wide operational systems that produced a 28% efficiency increase and 22% cost reduction across a $22M+ operating and capital budget
Developed and executed multi-year strategic plans and KPIs across divisions, aligning operational execution with organizational priorities
Built company-wide SOPs and accountability frameworks that standardized performance and reduced variability across teams
Directed end-to-end capital construction, renovation, and security initiatives from executive approval through procurement to delivery, on time and on budget
Directed organization-wide quality surveys and performance analytics, translating findings into executive-level recommendations that shaped strategic priorities
Led cross-functional change management initiatives, aligning stakeholders across departments and minimizing operational disruption during major transitions
Facilitated AchieveGlobal leadership development programs for managers across all County departments, building management capability and standardizing leadership practices organization-wide
Impact: Proven ability to manage large-scale, high-complexity operations with measurable efficiency and cost outcomes. This is institutional-grade operational experience that directly informs how I build and run systems today.

Education

Bachelor of Arts - Business Psychology

Miami University

Oxford, Ohio

Skills

Enterprise & Operations: Google Workspace, Microsoft Office, Archibus
CRM & Client Management: AgileCRM, GoHighLevel, PTminder, Trainerize
Collaboration & Communication: Slack, Discourse, Zoom, Loom

Digital Infrastructure: WordPress (Elementor)
E-Commerce & Revenue: WooCommerce, Shopify, Stripe
AI & Quality Evaluation: AI Model Evaluation and Training, Output Quality Frameworks

Timeline