Sharon Cole
Alto,NM
Summary
Talented manager with expert team leadership, planning, and organizational skills. Equip employees to independently handle daily functions and meet client needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with colleagues and clients to promote an engaged, empowering work culture. Strengths include building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Dedicated CDI Professional and Leader with a history of meeting organizational goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational needs.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager, CDI Talent Solutions Service Line
United Audit Systems, Inc (UASI)
Cincinnati, OH
01.2014 - Current
- Responsible for CDI and UR initiatives.
- Consult with hospital facilities on inpatient and outpatient CDI staffing support, CDI quality review/auditing for inpatient and outpatient CDI program assessment, and interim management.
- Manage CDI/UR service operations through assessment of UASI deliverables including quality, productivity, speed to fill, client satisfaction, and employee satisfaction.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Provide leadership for Clinical Documentation and Utilization Review Service line of over 60 Supervisors and Consultants.
- Experienced Clinical Documentation Integrity Manager with expertise in operational management, training, and staff planning.
- Knowledgeable Clinical Documentation Integrity Specialist with experience working with various client facilities to analyze, and interpret medical record documentation, and formulate appropriate physician queries to improve the quality, completeness, and accuracy of the medical record.
- Communicate with clients to ensure that assigned staff meet client expectations for quality and productivity.
- Establish, implement, and enforce CDI consultant performance standards for both quality and productivity.
Team Lead, Clinical Documentation Integrity
Providence Health Center
Waco, TX
08.2007 - 01.2014
- Managed the Clinical Documentation Integrity Program with a focus on physician education and program evaluation.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Compile and analyze program metrics for determination of Case Mix Index, program goals, staffing, educational needs, and financial impact.
- Developed and implemented CDI orientation process, policies, procedures, and competencies.
- Implemented Allscripts and Epic software and documentation strategies.
- Conduct concurrent and retrospective medical record reviews for documentation opportunities utilizing the query process and physician interaction to reflect clinical complexity (severity fo illness and mortality risk) of the patient ensuring accurate and complete code and MS-DRG assignment.
- Coordinate and preside over quarterly steering meetings with hospital executive team.
- Generated reports detailing findings and recommendations.
Case Manager, Intensive Care Unit
Providence Health Center
Waco, TX
10.2001 - 08.2007
- Perform admission, concurrent, and retrospective medical record reviews for medical necessity.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Utilize physician query process to ensure accurate reflection of severity of illness and mortality risk.
- Participate in ethical decision making and policy development as a member of the Ethics committee.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Case Manager, Home Care
Providence Health Center
Waco, TX
10.1994 - 10.2001
- Assess needs and develop plan of care for medical, surgical, and psychiatric clients.
- Coordinate care with and supervise interdisciplinary team.
- Educate clients, families, and caregivers regarding diagnoses, medications, wound management, and treatment regimes.
- Coordinate with primary care physicians and specialists.
Day Shift Charge Nurse, Adult Unit
Providence DePaul Center
Waco, TX
03.1990 - 10.1994
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Provided skilled, timely and level-headed emergency response to psychiatric patients.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
Education
Master of Science - Nursing Administration
University of Texas, At Arlington
Arlington, TX05.2018
Bachelor of Science - Nursing
University of Texas, At Arlington
Arlington, TX12.2013
Associate of Science - Nursing
McLennan Community College
Waco, TX05.1990
Skills
- Problem Resolution
- Documentation And Reporting
- Decision-Making
- Team Leadership
- Interpersonal Relations
- Hiring and Training
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Goal Setting
- Employee Training and Development
- Performance Evaluations
- Project Management
- Workforce Management
- Policy Implementation
- Expense Tracking
- Key Performance Indicators
- Customer Relationship Management (CRM)
Affiliations
- Association of Clinical Documentation Integrity Specialists
Certification
Certified Clinical Documentation Specialist
References
References available upon request.
Timeline
Manager, CDI Talent Solutions Service Line
United Audit Systems, Inc (UASI)
01.2014 - Current
Team Lead, Clinical Documentation Integrity
Providence Health Center
08.2007 - 01.2014
Case Manager, Intensive Care Unit
Providence Health Center
10.2001 - 08.2007
Case Manager, Home Care
Providence Health Center
10.1994 - 10.2001
Day Shift Charge Nurse, Adult Unit
Providence DePaul Center
03.1990 - 10.1994
Master of Science - Nursing Administration
University of Texas, At Arlington
Bachelor of Science - Nursing
University of Texas, At Arlington
Associate of Science - Nursing
McLennan Community College
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