Sharon Cort-Mckay
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
20
20
years of professional experience
Work History
Laundry Supervisor Ag
President's College
05.2019 - Current
- Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
- Performed maintenance checks on washing machines, dryers, ironing presses and other pieces of equipment used in the laundry process.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
- Inspected finished products for quality assurance purposes prior to releasing them for delivery.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Delegated work to staff, setting priorities and goals.
- Inspected linen for tears or stains and treated them accordingly.
- Repaired or replaced damaged items following established procedures.
- Maintained records of all laundry services provided in logbooks.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Kept work area neat, clean and organized at all times.
Laundry Attendant
President's College
01.2016 - 04.2019
Laundry Attendant
Peter's Laundry Mat
05.2005 - 05.2008
- Inspected linen for tears or stains and treated them accordingly.
- Repaired or replaced damaged items following established procedures.
- Maintained records of all laundry services provided in logbooks.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Separated whites from colors during the sorting process.
- Tracked linen usage accurately using computerized systems.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Tested fabric softener dispensers for proper functioning prior to use.
- Removed lint from dryer screens after each load.
- Provided excellent customer service at all times.
- Ensured that all wash loads are balanced before starting the cycle.
- Folded dried articles neatly.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Measured correct amount of chemicals required for each load.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Followed safety regulations while operating machinery.
- Disinfected equipment and supplies, using germicides, and steam-operated sterilizers.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
Education
Elementary Laundry Training
School of Creative Skills
07-2019
High School Diploma -
Golden Grove Secondary
Golden Grove05-1996
Skills
- Equipment maintenance
- Quality assurance
- Inventory management
- Supply restocking
- Shift scheduling
- Conflict resolution
- Record keeping
- Task delegation
- Health and safety
- Chemical handling
- Stain removal
- Sorting techniques
- Laundry operations
- Ironing techniques
- Scheduling staff
- Machine operation
- Loading and unloading
- Folding techniques
- Inventory control
Timeline
Laundry Supervisor Ag
President's College
05.2019 - Current
Laundry Attendant
President's College
01.2016 - 04.2019
Laundry Attendant
Peter's Laundry Mat
05.2005 - 05.2008
Elementary Laundry Training
School of Creative Skills
High School Diploma -
Golden Grove Secondary
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