Sharon Crespo
11181 Everblades Pkwy N #102,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Accountant Biller
Mercedes Benz of Bonita Springs
07.2021 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Processing new car and pre-owned sales
- Performed accurate data entry and analysis to ensure precise invoicing and billing records.
- Managed the issuance of checks from sales deparment requests, resulting in timely payments to vendors.
- Submit aftermarkets products weekly.
- Verifies documents for all vehicles sales and posts deals to accounting.
- Identifies internal control issues by reviewing existing policies, verifying changes in authorized personnel, and communicating issues to the Controller.
- Processes payoffs on trade-ins and floor plan, pulls contracts.
- Verifies Finance and Insurance(F&I) data to documents.
- Reconciles Inventory schedules as assigned on a weekly and monthly basis.
- Verifies documents for all used car purchases and posts to accounting.
- Issues referral checks.
- Calculated and processed weekly salesperson commissions.
UI Agent
Department of Labor and Workforce Development
03.1996 - 07.2017
- Processed unemployment insurance claims for both civilian and military clients
- Processed payments appropriated by client eligibility and state law responded to clients inquiries
- Assisted with job applications and registration
- Conducted in-person orientations that provided clarity on eligibility for unemployment benefits.
- Trained new employees on job duties and policies
Education
Robert Fiance Makeup Academy
01-2004
Associate of Science -
Katharine Gibbs
Piscataway, NJ05-1994
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-1993
Skills
- Account reconciliation processes
- Management accounting
- Complaint resolution
- Call center experience
- Customer satisfaction measurement
- High-energy attitude
- Multi-line telephone operations
- Adaptive team player
- Refunds processing
- Credit card payment processing
- Conflict Resolution
- Problem-solving skills
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Bilingual Spanish/English
- Customer Relationship Management
Timeline
Accountant Biller
Mercedes Benz of Bonita Springs
07.2021 - Current
UI Agent
Department of Labor and Workforce Development
03.1996 - 07.2017
Robert Fiance Makeup Academy
Associate of Science -
Katharine Gibbs
High School Diploma -
Perth Amboy High School
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