Sharon Davila
Providence,RI
Summary
Assistant Manager skilled at informing clients about banking products and services and recommending the best options to meet their needs. Excellent interpersonal skills. Versatile with background in banking and finance. Consistently meets bank and customer service standards. Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sally Beauty
N Providence, RI
06.2011 - 12.2016
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Met production goals by maintaining cost effective levels of spare parts inventory.
- Maintained friendly and professional customer interactions at all times.
- Emphasized product features based on analysis of customers' needs.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Personal Banker
Citizens Bank
Johnston, Rhode Island
07.2015 - 07.2016
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Sold cashier's checks, traveler's checks and money orders.
- Handled various accounting transactions.
Assistant Branch Manager
Citizens Bank Supermarket Branch
Providence, RI
07.2016 - Current
- Maintained up-to-date account distribution information.
- Developed methods to establish and clarify customer objectives.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Waitress
Applebee's Neighborhood Grill & Bar
Smithfield, RI
04.2017 - Current
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Consistently provided professional, friendly and engaging service.
- Filled in by showing guests to their tables when the hostess was on break.
Education
High School Diploma - undefined
Mount Pleasant Avenue
Providence, RI2011
Skills
- Bilingual
Fluent in Spanish & English
- Strong communication skills
- Self-motivated professional
- Strong team-builder
- Cash handling expertise
- Friendly
- Notary
- Accounting operations professional
- Team player
- Flexible
- Self-sufficient
- Well Organized
Timeline
Waitress
Applebee's Neighborhood Grill & Bar
04.2017 - Current
Assistant Branch Manager
Citizens Bank Supermarket Branch
07.2016 - Current
Personal Banker
Citizens Bank
07.2015 - 07.2016
Sales Associate
Sally Beauty
06.2011 - 12.2016
High School Diploma - undefined
Mount Pleasant Avenue
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