Experienced Engineering Manager successful at working with all disciplines to accomplish project objectives. Strategic planner, analytical thinker and decisive leader. 20-year track record of success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technology Infrastructure Engineer
BNY Mellon
Pittsburgh, PA
01.2020 - Current
Assisted in the implementation of virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
Participated in capacity planning activities to ensure that sufficient resources are available to meet business requirements.
Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Managed the renewal process for expiring contracts, including negotiating new terms as needed.
Maintained accurate records of all contracts in the organization's database system.
Acted as a liaison between internal departments and external suppliers and vendors when necessary during negotiations or other contractual matters requiring input from both sides.
Vice President
BNY Mellon
Pittsburgh, PA
02.2017 - 01.2020
Developed project plans and schedules for IT programs.
Assisted in testing new software applications prior to release.
Provided training sessions on how to use new technology solutions.
Provided company users with tech support for IT problems and account maintenance.
Desktop Support Manager
BNY Mellon
Pittsburgh, PA
01.2004 - 01.2017
Coordinated with internal departments to ensure efficient use of resources for desktop support operations.
Responded quickly to emergency situations involving system outages or data loss events.
Met with users, vendors and technicians to determine computing requirements.
Recruited, trained and supervised IT department staff.
Examined metrics and prepared IT project progress reports.
Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)