Sharon Denhalter

• Ensured high standard of care while controlling quality of services provided through regular formal supervision and case consultation
• Managed in timely manner collection and analysis of program data to generate reports, evaluate program performance, and determine needs
• Established curriculum for student educational development
• Ability to care for and manage children of diverse ages and cultures
• Assertiveness to deal with discipline and accident incidents
• Ability to communicate positively with children, parents and visitors
• Ability to supervise daily operations of care center
• Actively supervises and participates in activities with all children

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• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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