Sharon Dexter
Springdale,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience. Eager to contribute to a dynamic team.
Overview
27
27
years of professional experience
Work History
Bartender
Zone 28
Pittsburgh, PA
04.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
Bar Manager
Wenzels Tavern
Springdale, PA
02.2015 - 03.2020
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved problems or concerns to satisfaction of involved parties.
- Restocked beer and liquor regularly and after special events.
- Poured wine, beer and cocktails for patrons.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Legal Secretary/Paralegal Assistant
Robert O Lampl, Attorney at Law
Pittsburgh, PA
05.2000 - 03.2011
- Greeted visitors to the office in a professional manner.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form.
- Assisted in trial preparation activities such as organizing exhibits etc.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Received and disbursed incoming mail.
- Checked office supplies stock and placed orders to maintain levels.
- Composed and revised legal documents, letters, depositions and court documents.
- Photocopied all correspondence, documents and other printed materials.
- Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
- Created bills for clients through our billing system.
Front Desk Receptionist
IMC
Pittsburgh, PA
02.1998 - 04.2000
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Transcribed tapes and notes from Doctors in computer.
Education
High School Diploma -
Springdale High School
Springdale, PA06-1996
Skills
- Communication skills
- Customer service
- Scheduling
- Ability to make patients feel comfortable and make check in simple and smooth for them
- Data Entry
- Typing skills
- Dictation skills
- Answering phones
- Scanning, faxing, email, copying etc
- Detail oriented
- Organized
- Medical terminology
- Insurance knowledge
- Billing
Timeline
Bartender
Zone 28
04.2022 - Current
Bar Manager
Wenzels Tavern
02.2015 - 03.2020
Legal Secretary/Paralegal Assistant
Robert O Lampl, Attorney at Law
05.2000 - 03.2011
Front Desk Receptionist
IMC
02.1998 - 04.2000
High School Diploma -
Springdale High School