SHARON DISKANT
Verona,NJ
Summary
Analytical and results-driven claims and investigations professional with over 38 years of experience in product liability, risk assessment, and fraud detection. Known for exceptional attention to detail, sound judgment, and a proven record of resolving complex claims efficiently while protecting corporate interests. Adept at collaborating with legal teams, insurers, and clients to deliver fair, compliant, and data-driven outcomes. Enthusiastic about applying deep industry experience, investigative insight, and current technology skills to a forward-thinking organization.
Overview
27
27
years of professional experience
Work History
Senior Claims Manager | Product Liability Specialist
LG Electronics USA Inc.
01.2008 - 01.2026
- Oversaw complex product liability and warranty claims across U.S. and Canadian markets for a global consumer-electronics leader.
- Managed full claim lifecycle, including intake, analysis, investigation, negotiation, and resolution, resulting in handling 1075 cases per month with accuracy and PL claim efficiency at 102%.
- Investigated personal injury, property damage, and product liability claims; gathered evidence, interviewed claimants and experts, and prepared litigation-ready reports.
- Partnered with legal counsel and outside investigators to identify root causes, assess subrogation opportunities, and mitigate financial exposure.
- Implemented improved case-tracking procedures that reduced resolution time by 35%, increasing documentation compliance and saving 76% on PL expense ratios.
- Recognized by management for integrity, professionalism, and proactive communication with customers, attorneys, and third-party adjusters.
Insurance Claims Investigator | Field Investigator
The Goliath Group | Worldwide Probe, Inc
01.1999 - 01.2008
- Conduct comprehensive investigations for insurance carriers and law firms, including surveillance, witness interviews, and background analysis.
- Deliver detailed reports and findings that support litigation, reduce fraud exposure, and accelerate claim resolution.
- Utilize advanced digital research tools and investigative databases to track trends and identify fraudulent behavior.
- Maintain compliance with state regulations and confidentiality standards; licensed Private Investigator in New Jersey.
- Independent Investigator / Claims Consultant – Tri-State Area
- Conducted investigations into personal-injury and property-loss claims; prepared documentation for litigation and insurer review.
- Supported insurance defense counsel with evidence collection, surveillance coordination, and testimony preparation.
- Delivered measurable savings through early fraud detection and effective negotiations.
- Earlier Career Highlights: Claims Analyst / Adjuster roles with major carriers and regional firms, focusing on liability assessment, client communications, and case resolution excellence.
Education
Licensed Private Investigator - State of New Jersey & Florida
Certification - Claims & Fraud Investigation
Continuing Education - Insurance Law & Digital Surveillance Analytics
Bachelor's equivalent Coursework - Business Administration or Criminal Justice
American School of Business
New JerseySkills
- Microsoft Office Suite
- ClaimCenter
- Relativity
- Westlaw
- Google Workspace
- Adobe Acrobat
Accomplishments
- Reduced product liability claim cycle time by 20% through streamlined documentation processes.
- Identified and documented multiple fraud cases resulting in substantial financial recovery.
- Consistently achieved >95% client satisfaction and positive audit results for file accuracy and compliance.
CORE COMPETENCIES
- Claims Investigation
- Product Liability
- Fraud Detection & Prevention
- Negotiation & Settlement
- Surveillance & Evidence Analysis
- Customer Claims Resolution
- Case Documentation
- Policy Interpretation
- Microsoft Office
- ClaimCenter
- CRM Systems
- Legal Research
- Cross-Functional Collaboration
Timeline
Senior Claims Manager | Product Liability Specialist
LG Electronics USA Inc.
01.2008 - 01.2026
Insurance Claims Investigator | Field Investigator
The Goliath Group | Worldwide Probe, Inc
01.1999 - 01.2008
Certification - Claims & Fraud Investigation
Continuing Education - Insurance Law & Digital Surveillance Analytics
Licensed Private Investigator - State of New Jersey & Florida
Bachelor's equivalent Coursework - Business Administration or Criminal Justice
American School of Business