Sharon Dreher
Sarasota,FL
Summary
I seek to utilize my varied customer service skills, whether in person or on the telephone, while being committed to maintaining quality and efficiency in a positive, professional manner.
Overview
5
5
years of professional experience
Work History
Front-End Keyholder
Goodwill Manasota
Sarasota, FL
09.2020 - Current
- As a member of the Leadership Team at Goodwill, I continually provide world-class customer service to all internal and external customers.
- Partner with store Leadership to train, develop, supervise, and evaluate cashiers.
- Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absences, assigning duties as applicable, and completing WESA functions.
- Completes register pulls readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill's policies and procedures as required.
Mobility Specialist/Customer Service Representative
Hoveround Corporation
2151 Whitfield Industrial Way, Sarasota, FL 34243
06.2018 - 06.2020
- First point of contact with clients, via telephone, to assist with the process of purchasing a power wheelchair or scooter, mainly through private insurance or Medicare.
- Explained to clients requirements necessary in order to comply with insurance or Medicare.
- Helped client set up medical appointment with their physician in order to be evaluated for the need for a personal mobility device.
Customer Service Representative
Professional Supplement Center
5441 Palmer Crossing Circle, Sarasota, FL 34233
01.2017 - 12.2017
- Routinely answered customer questions regarding merchandise and pricing; placed orders over the phone and entered data into computer ordering system.
- Dedicated to continuously improving product knowledge.
- Described product to customers and accurately explained details regarding the supplements they were interested in.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service Data Anylyst
CapGemini via Manpower
2211 Fruitville Rd. Sarasota, FL 34237
07.2016 - 10.2016
- Answered an average of 90 calls per day by addressing customer inquiries, solving problems, and providing pertinent information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Defused volatile customer situations calmly and courteously.
Yves Saint Laurent Beauty Advisor
Saks Fifth Avenue
120 University Town Center Drive, Sarasota, FL 34243
11.2015 - 05.2016
- Fostered a friendly, warm and exceptional customer experience.
- Advised clients on appropriate YSL skincare regimen for their skin type and needs.
- Kept client histories up to date in the Sak's clienteling system.
Education
Bachelor of Science - Criminal Justice
SUNY Buffalo State
1300 Elmwood Avenue, BuffaloSkills
- Type 40 WPM
- Organized and efficient
- Superb communication skills
- Subtle and effective sales skills
- Microsoft Word and Excel
- Exemplary phone etiquette
- Skilled in call center operations
- Excellent grammar, spelling, and proof reading
Timeline
Front-End Keyholder
Goodwill Manasota
09.2020 - Current
Mobility Specialist/Customer Service Representative
Hoveround Corporation
06.2018 - 06.2020
Customer Service Representative
Professional Supplement Center
01.2017 - 12.2017
Customer Service Data Anylyst
CapGemini via Manpower
07.2016 - 10.2016
Yves Saint Laurent Beauty Advisor
Saks Fifth Avenue
11.2015 - 05.2016
Bachelor of Science - Criminal Justice
SUNY Buffalo State
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