Sha'Ron D. Rose
Round Rock,Texas
Summary
Dynamic leader with a proven track record at Cityhopz, adept in project management and customer service. Excelled in streamlining operations, enhancing productivity by integrating centralized systems, and launching new products. Skilled in database management and team building, achieving key performance metrics. Demonstrated excellence in communication, ensuring customer satisfaction and fostering professional relationships.
Overview
24
24
years of professional experience
Work History
Executive Manager/Project Manager
Cityhopz
Round Rock, Texas
12.2012 - 12.2022
- Coordinated diverse aspects of event planning, execution, and oversight.
- Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Oversaw the development of new products and services from concept through launch.
- Established key performance metrics to measure success against organizational goals.
- Developed and implemented strategic plans to meet organizational objectives.
- Guaranteed overall delivery and quality of unit's offerings to customers.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Resolved customer complaints promptly while maintaining positive relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated existing systems and processes for potential enhancements or replacements.
HVAC Dispatch/Customer Service Representative
Strand Brothers
Austin, TX
05.2021 - 09.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
Technical Service Representative
Telenetwork
Round Rock, TX
08.2011 - 06.2013
- Provided advanced technical support for DSL customers while working remote from home office
- Demonstrated advanced product knowledge to solve customer issues.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cross-sold additional products and services to purchasing customers.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Customer Service/Office Manager
ANSCP
08.2004 - 06.2011
- Responsibilities included all office management and customer service support
Network Administrator
Alara, Incorporated
08.2001 - 05.2004
- Provided server support for the entire network, desktop support for end-users and the managed the outside sales staff
- Vendor support and hardware upgrades and support
- Maintained software licensing and company network and installation procedures
Network Administrator
Bindview, Incorporated
02.2000 - 08.2001
- Provided support for the entire network with desktop support for end-users
- Provided vendor support, hardware upgrades and support
- System backups and rollouts
Office Manager/Executive Assistant
Curasoft Systems
12.1998 - 05.1999
- Provided direct support for the CEO, maintained the office with accounting, phones, vendor support and calendaring and travel arrangements for R&D staff
Education
Bachelors - Telecommunications
DeVry University
06.2002
Masters Program - Business Administration
University of Phoenix
Skills
- Typing 60 WPM
- Multiple phone lines
- Calendaring
- Travel management
- Ten key (20K) KSPH
- Accounts Payables/Receivables
- Vendor Management
- Customer Service
- Order Entry
- Product Management
- Database Management
- Event Support and Management
- Server setup and maintenance
- Desktop support
- Vendor support
- Project management
- Procedure creation and management
- Product support
- Database creations and maintenance (SQL)
- Telecommunication System Setup
- Software licensing management
- Backups
- Hardware upgrades
- Software rollouts
- Basic scripting
- Windows 2000 support
- Basic UNIX support
- Process improvement
- Technical support
- Team building
- Vendor management
- Event coordination
- Communication skills
References
Furnished upon request
Summary Of Qualifications
Typing 60 WPM, Multiple phone lines, Calendaring, Travel management, Ten key (20K) KSPH, Accounts Payables/Receivables, Vendor Management, Customer Service, Order Entry, Product Management, Database Management, Event Support and Management, Server setup and maintenance, Desktop support, Vendor support, Project management, Procedure creation and management, Product support, Database creations and maintenance (SQL), Telephone and patch panel installation/management, Software licensing management, Backups, Hardware upgrades, Software rollouts, Basic scripting, Windows 2000 and basic UNIX support
References
References available upon request.
Timeline
HVAC Dispatch/Customer Service Representative
Strand Brothers
05.2021 - 09.2021
Executive Manager/Project Manager
Cityhopz
12.2012 - 12.2022
Technical Service Representative
Telenetwork
08.2011 - 06.2013
Customer Service/Office Manager
ANSCP
08.2004 - 06.2011
Network Administrator
Alara, Incorporated
08.2001 - 05.2004
Network Administrator
Bindview, Incorporated
02.2000 - 08.2001
Office Manager/Executive Assistant
Curasoft Systems
12.1998 - 05.1999
Bachelors - Telecommunications
DeVry University
Masters Program - Business Administration
University of Phoenix
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