Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline

Sharon Elliott

Acrisure LLC
Sandpoint,ID
23
years of professional experience

Dynamic Customer Service Representative with a proven track record of resolving inquiries and enhancing client satisfaction. Skilled in active listening and problem-solving.

Work History

Customer Service Representative

4 Years 7 Months
Acrisure LLC | 01.2022 - Current
  • Managed high-volume calls while maintaining professionalism and service quality.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline processes and enhance customer satisfaction.
  • Trained new staff on customer service protocols and best practices.

Personal Lines Account Manager

16 Years
Haddock & Associates Insurance Services | 01.2006 - 01.2022
  • Led initiatives to streamline account management processes, improving operational efficiency and turnaround times.
  • Collaborated with underwriting teams to resolve complex client issues, ensuring timely policy issuance and adjustments.
  • Mentored junior staff on best practices in customer service and policy management techniques.
  • Conducted regular training sessions to enhance team knowledge on industry regulations and product offerings.

Personal Lines Account Manager

2 Years
Pacific Far West Insurance Agency | 01.2004 - 01.2006
  • Managed personal lines insurance accounts, ensuring comprehensive coverage and client satisfaction.
  • Developed and maintained strong relationships with clients to facilitate retention and referrals.
  • Analyzed clients' insurance needs, providing tailored policy recommendations for optimal protection.
  • Coordinated policy renewals, addressing any changes in coverage or client circumstances effectively.

Education

High School Diploma

Douglas County Highschool | Castle Rock, CO

Skills

Customer service
Policy administration
Client engagement
Client documentation
Problem resolution
Critical thinking
Active listening
Relationship building

Interests

Exploring various forms of art
such as Painting
crafting
and nature watching
to nurture creativity and personal growth.

Timeline

Customer Service Representative

Acrisure LLC
01.2022 - CurrentRead More

Personal Lines Account Manager

Haddock & Associates Insurance Services
01.2006 - 01.2022Read More

Personal Lines Account Manager

Pacific Far West Insurance Agency
01.2004 - 01.2006Read More

Douglas County Highschool

High School Diploma
Read More
Sharon Elliott