Sharon Evans
Director
Henrico,VA
Overview
21
21
years of professional experience
1
1
Certification
Summary
Results-driven Environmental Services Director with expertise in managing housekeeping operations to ensure a safe environment and high-quality service. Achieved operational excellence through effective team leadership, strict compliance adherence, and resource optimization for sustainability objectives. Focused on fostering collaboration and adaptability to deliver measurable improvements in environmental standards and safety protocols.
Work History
Environmental Services Manager
Capital Region Airport Commission
Richmond, VA
11.2024 - 08.2026
- Assist, direct, coordinate and schedule all Environmental Services
- Conduct routine cleanliness and safety inspections to improve facility cleanliness scores.
- Developed and implemented initiatives to motivate associates and enhance engagement in achieving work goals.
- Performed routine cleanliness and safety inspections to ensure compliance and elevate facility cleanliness scores.
- Conduct daily rounding and stay interviews to build relationships and increase retention.
- Ensured timely purchasing of necessary supplies to support departmental operations. and inventory management of supplies and equipment.
- Manage department payroll, records, and employee compliance tracking.
- Interpret company policies to associates and enforce safety regulations.
- Coordinate purchasing and inventory management of supplies and equipment.
- Managed, mentored, and evaluated supervisors, leads, and frontline EVS staff to enhance team effectiveness and service quality.
Environmental Services and PBX Manager
HCA Parham Doctors Hospital
Richmond, VA
02.2024 - 11.2024
- Managed 24-hour facility operations
- Conducted interviews, hired, onboarded, trained, and supervised associates to ensure a skilled and effective team.
- Swab testing to measure surface sanitation.
- Facilitated mail sorting to ensure timely delivery to recipients.
- Keep biohazard, medical waste, safety training, employee training, and curtain cleaning records kept up to date.
- Track inventory levels for cleaning supplies and equipment to control costs.
- Conducted daily team meetings to align on priorities for each shift.
- Track dirty beds in bed tracking system.
- Floors maintained through mopping, scrubbing, striping, waxing, buffing, burnishing, carpet extracting and bonneting.
- Maintain cleaning of privacy curtains.
- Interview, hire, onboard, train and supervise associates.
- Daily huddles for each shift
- Rounding on associates to engage and build relationships.
- Patient rounding to ensure satisfaction.
- Assisted guests with directions
- Updated records for biohazard, medical waste, safety training, employee training, and curtain cleaning.
- Called emergency codes on the intercom system
- Monitored inventory levels for cleaning supplies and equipment to maintain operational readiness.
- Oversee operating budget.
Director of Environmental Services, Guest Services, and Security
Westminster Canterbury of the Blue Ridge
04.2018 - 09.2023
- Resolve Resident and Family concerns
- Interviewing & Hiring Applicants
- Addressed and resolved resident and family concerns, ensuring high satisfaction and support
- Lead Recycling Program
- Facilitated daily huddles to enhance communication and recognize team achievements
- Spearheaded recycling program, promoting sustainability and waste reduction initiatives
- Schedules (Daily, Annual, Floor Care & Projects)
- Created financial plans to allocate resources effectively
- Managed payroll systems to ensure timely salary distribution
- Developed comprehensive schedules for floor care and projects (Daily, Annual, Floor Care & Projects)
- Payroll
- Performed inspections to ensure compliance with safety regulations
- Answer multiple phone lines.
- Deliver mail & packages to the residents.
- Promoting service-minded attitude, enthusiasm, team spirit, team building and maintaining morale
Environmental Services Manager
Riverside Walter Reed Hospital
Gloucester, VA
06.2017 - 03.2018
- Directed airport environmental services operations, ensuring terminal cleanliness, sanitation, and regulatory compliance.
- Managed custodial staff schedules, assignments, and performance standards across facilities and public areas.
- Coordinated waste collection, recycling, and hazardous material disposal in alignment with safety protocols.
- Inspected facilities routinely, resolving cleanliness deficiencies and maintaining service quality standards.
- Improved facility''s environmental performance by developing and implementing comprehensive waste management strategies.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained staff on cleaning procedures, chemical handling, and personal protective equipment requirements.
- Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Executive Housekeeper/Director
Enterprise Professional Services
Fort Eustis, VA
04.2016 - 05.2017
- Supervised housekeeping staff, assigned daily workloads, and ensured consistent service coverage.
- Trained team members on cleaning procedures, safety practices, and quality expectations.
- Resolved housekeeping issues promptly, supporting guest satisfaction and smooth department performance.
- Implemented process improvements to increase efficiency, consistency, and team accountability.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
Director of Environmental Services, Transportation & Laundry
BonSecours Mary Immaculate Hospital
Newport News, VA
02.2006 - 08.2015
- Conducted interviews and hired applicants to build a skilled environmental services team
- Facilitated team huddles at the start of each shift to enhance communication
- Trained employees how to anticipate the patients’ needs
- Developed daily and monthly cleaning schedules to optimize workflow and ensure comprehensive facility maintenance
- Reduced HAI’s by introducing new cleaning procedures including using the Tru-D ultraviolet machine with 99.9% sanitation rate and swabbing high touch areas
- Increased HCAHP scores by 45%
- Trained employees on day-to-day operations and compliance with OSHA, state, and Joint Commission guidelines to enhance safety and service quality
- Ensure employees are trained for day-to-day operations and in accordance with OSHA, State & Joint Commission guidelines
- Maintain cleanliness of hospital through training, inspections and employee rounding
- Conducted daily patient rounds to monitor well-being and address concerns
- Prepared floor care schedules
- Daily rounding on patients
- Met with department leaders monthly to correct opportunities
- Oversaw budget planning to maintain fiscal responsibility
- Ensure department met or exceeded productivity and expense levels
- Ensure bio-hazard waste was removed, stored and labeled correctly
- Directed environmental services operations to support cleanliness, safety, and regulatory compliance across facilities.
- Implemented staffing plans to maintain coverage, workflow consistency, and responsive service delivery.
- Trained supervisors and staff on sanitation standards, infection prevention, and equipment use.
- Monitored quality assurance processes to ensure consistent performance and corrective action follow-through.
- Coordinated housekeeping schedules with clinical and facility teams to minimize service disruptions.
- Evaluated supply usage and ordering practices to improve inventory control and reduce waste.
- Developed procedures for waste handling, linen management, and room turnover readiness.
- Resolved service issues promptly while strengthening accountability across environmental services teams.
- Improved environmental compliance by developing and implementing comprehensive management plans.
- Developed annual budgeting process that aligned resources with key strategic objectives in delivering desired results across various Environmental Services programs.
- Enhanced staff performance through targeted training on environmental regulations and best practices.
- Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.
- Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
- Evaluated new technologies for potential implementation within the organization to further improve environmental performance outcomes.
- Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
- Established a successful recycling program, significantly reducing the company''s carbon footprint.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associates - Electronics
Virginia Institute of Technology
Hampton, Virginia06-1986
Associates in Electronics - Certification in Executive Housekeeper
IEHA
Los Angeles, CA05-2024
Skills
- Policy development
- Response planning
- Waste management
- Positive mindset
- Documentation and reporting
- Patient satisfaction
- Critical thinking
- Training and development
- Employee coaching and mentoring
- Customer service
- Verbal and written communication
- Communication skills
- Issue resolution
- Scheduling coordination
- Operations management
- Client relationship management
- Talent acquisition
- Employee training
- Regulatory compliance
- Documentation reporting
- Coaching and mentoring
Accomplishments
- Improved ED cleanliness scores from 13% to the 90th percentile with group cleanings and attention to detail.
- Excellent employee engagement scores for eight straight years.
- Resident cleaning surveys improved by 60% in my 5 year tenure.
- Received the coveted Certified Executive Housekeeper through IEHA
- GBAC Accreditation from ISSA
Certification
Driver's License - Issued June 2026 - Expires September 2034, CPR Certification - Issued May 2026 - Expires May 2028, Certified Executive Housekeeper - Issued May 2018 - Expires June 2024
Timeline
Environmental Services Manager
Capital Region Airport Commission
11.2024 - 08.2026
Environmental Services and PBX Manager
HCA Parham Doctors Hospital
02.2024 - 11.2024
Director of Environmental Services, Guest Services, and Security
Westminster Canterbury of the Blue Ridge
04.2018 - 09.2023
Environmental Services Manager
Riverside Walter Reed Hospital
06.2017 - 03.2018
Executive Housekeeper/Director
Enterprise Professional Services
04.2016 - 05.2017
Director of Environmental Services, Transportation & Laundry
BonSecours Mary Immaculate Hospital
02.2006 - 08.2015
Associates in Electronics - Certification in Executive Housekeeper
IEHA
Associates - Electronics
Virginia Institute of Technology
Personal Information
- Title: Experienced Director of Environmental Services
- Driving License: Driver's License
- Work Permit: Authorized to work in the US
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Food Service experience
I have 12 years of experience in high-volume commercial or institutional kitchens, strong food safety compliance. I am confident in my ability to support your facility’s daily operations safely and efficiently.
I have managed meal preparation and portion control for hundreds of people daily while maintaining strict health code standards. Key highlights of my background include:
- High-Volume Production: Consistently prepared nutritious meals on tight schedules.
- Safety & Security Focus: Strictly followed tool control, knife handling, and hazard protocols without exception.
- Sanitation Expertise: Maintained clean, inspected work areas adhering to health and safety regulations.
- Reliability & Teamwork: Collaborated well with staff under pressure and maintained professional boundaries.
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