SHARON FICOCELLI
Pinellas Park,USA
Summary
Organized Central Scheduling Specialist with background in managing and coordinating patient appointments, procedures, tests, and surgeries. Possess strong skills in maintaining effective communication between departments, ensuring smooth clinical operations. Known for optimizing scheduling efficiency, reducing patient waiting times and enhancing overall satisfaction. In previous roles, contributed significantly to improving scheduling protocols for heightened productivity.
Overview
29
29
years of professional experience
Work History
Central Scheduling Specialist
Florida Cancer Specialists
St Petersburg, FL
11.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed appointment inquiries through phone and email communication.
- Updated patient records and scheduling information accurately.
- Assisted patients with navigating the scheduling system for optimal service.
- Assessed patient needs and offered appropriate referrals when necessary.
- Coordinated with other departments to ensure timely appointment availability.
- Performed data entry tasks accurately and efficiently within established timelines.
- Communicated effectively with both internal and external customers to provide a positive experience.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Provided detailed instructions to patients on appointment preparation. regarding how to prepare for appointments.
- Informed patients regarding needed medical tests and procedures.
Office Manager
Florida Cancer Specialist
Largo, USA
03.2020 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Processed payrolls on a biweekly basis using accounting software.
- Trained and onboarded new office staff members.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Prepared reports summarizing operational activities for upper management review.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Resolved conflicts between staff members through mediation or other methods.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Patient Service Specialist and Team Lead
Florida Cancer Specialist
Largo, USA
01.2010 - Current
- Scheduled patient appointments and managed daily office operations.
- Coordinated patient referrals and communicated with healthcare providers effectively.
- Maintained patient records in compliance with privacy regulations and standards.
- Trained new staff on office procedures and customer service protocols.
- Facilitated communication between patients and medical staff for improved care coordination.
- Implemented process improvements to enhance patient experience in the office environment.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Auditor
Florida Cancer Specialist
Largo, USA
01.2008 - 01.2010
- Conducted comprehensive audits of financial records for cancer treatment services.
- Reviewed compliance with healthcare regulations and internal policies.
- Collaborated with medical staff to ensure accurate billing practices.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained up-to-date knowledge of healthcare industry standards and regulations.
- Collaborated closely with other team members to develop effective audit plans.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
Unit Leader
Suncoast Medical Clinic
St. Petersburg, USA
01.2005 - 01.2007
Referral Desk Manager
Gastroenterology and Oncology Associates
St. Petersburg, USA
01.1998 - 01.2005
Skills
Business and Operations Management
- Customer Service and Satisfaction
- Payroll and Expense Management
- Leadership
- Mentoring
- Team Building
- Communications
- Interpersonal Skills
- Scheduling and calendar management
- Employee supervision
- Inventory control
- Staff hiring
- Professional and courteous
- Teamwork and collaboration
Earlier Career
- Position, Northside Hospital, St. Petersburg, FL
- Position, Cooper Metals, Smethwich, England
- Position, Brook Street Temporaries, West Bromwich, England
Timeline
Central Scheduling Specialist
Florida Cancer Specialists
11.2025 - Current
Office Manager
Florida Cancer Specialist
03.2020 - Current
Patient Service Specialist and Team Lead
Florida Cancer Specialist
01.2010 - Current
Auditor
Florida Cancer Specialist
01.2008 - 01.2010
Unit Leader
Suncoast Medical Clinic
01.2005 - 01.2007
Referral Desk Manager
Gastroenterology and Oncology Associates
01.1998 - 01.2005