Sharon Fife
Richmond,VA
Summary
Accomplished Senior Tax Examiner with a proven track record at the Virginia Department of Taxation, enhancing tax compliance and streamlining audit processes. Adept in regulatory knowledge and audits, coupled with exceptional verbal communication skills and taxpayer satisfaction.
Overview
34
34
years of professional experience
Work History
Senior Tax Examiner
Virginia Department Of Taxation
07.2002 - 09.2022
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Streamlined the audit process for faster completion and more accurate results.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
Customer Service Representative
Virginia Department of Taxation
10.1988 - 07.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Navigated complex client scenarios with tact and diplomacy, resulting in successful resolution of conflicts or concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of regulations and services and creating welcoming, positive experiences.
- Educated customers about tax filing and payment processes and associated policies and procedures.
Education
Bachelor of Arts - English Language And Literature
University of Virginia
Charlottesville, VA08.1981
Skills
- Recordkeeping and documentation
- Deduction legitimacy
- Regulatory knowledge
- Audits
- Client Confidentiality
- Account Reconciliation
- Verbal and written communication
- Tax Compliance
Timeline
Senior Tax Examiner
Virginia Department Of Taxation
07.2002 - 09.2022
Customer Service Representative
Virginia Department of Taxation
10.1988 - 07.2002
Bachelor of Arts - English Language And Literature
University of Virginia
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