Sharon Fowler
Gainesville,GA
Summary
Passionate Patient Experience Liaison, seeking a customer service position. Skilled in building positive relationships with diverse groups of individuals. Resourceful problem solver who is adept at remaining calm in stressful situations.
Overview
11
11
years of professional experience
Work History
Family Experience Liaison - PICU
Children's Healthcare of Atlanta at Egleston Hospital
Atlanta, GA
04.2019 - Current
- Create an experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors in order to provide the highest level of customer service.
- Connect families to a variety of support services available.
- Advise all relevant departments of patient and parent concerns that require staff intervention in order to promptly resolve the issue.
- Actively listen to our patients and families in order to exceed their expectations, solve problems, and de-escalate issues.
- Document and trend service data in order to establish best practices and make improvements.
Leasing Consultant - Cyan on Peachtree
Greystar Communities
Atlanta, GA
02.2018 - 04.2019
- Handled incoming calls regarding availability of units, pricing information and other inquiries. Set up appointments with potential clients to tour the property. Followed up within 24 hours to answer any further questions they may have.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Recruiter
Wyndham Resorts Worldwide
Destin, FL
10.2013 - 05.2015
- Provided ongoing support throughout the entire recruitment life cycle processes for Wyndham Majestic Sun and Emerald Grande Resorts, located in Destin, FL.
- Participated in creating a Summer Internship Program in for Sales Associates. Organized and conducted recruiting events at multiple Universities, located in Florida.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Awarded "Top Recruiter in the Gulf Region", 3 times within my first 7 months of employment. Awarded "Top Recruiter of the Quarter" for the Southwest Division.
Education
Bachelor of Arts - Psychology
Oglethorpe University
Atlanta, GASkills
- Excellent Customer Service Skills
- Effective verbal and written communication skills
- Work effectively in high pressure situations
- Crisis Prevention Training
- Self Management
- Maintaining confidentiality
- Ability to work with diverse groups of individuals
- Resourceful problem solver
Timeline
Family Experience Liaison - PICU
Children's Healthcare of Atlanta at Egleston Hospital
04.2019 - Current
Leasing Consultant - Cyan on Peachtree
Greystar Communities
02.2018 - 04.2019
Recruiter
Wyndham Resorts Worldwide
10.2013 - 05.2015
Bachelor of Arts - Psychology
Oglethorpe University
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