SHARON GAUTHIER
Lancaster,NY
Summary
Personable dynamic insurance professional that possesses excellent communication, marketing, sales and customer service skills. Successfully markets renewal and new client business and serves as a trusted advisor in insurance and risk management services. Consistently achieves established objectives for customer retention. Demonstrated ability to build trust and foster long-term partnerships while utilizing conflict resolution and strategic planning skills. Professional client relationship specialist with strong focus on team collaboration and achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Client Relationship Manager
Walsh Insurance Agency
Buffalo, NY
09.2025 - 02.2026
- Cultivated strong client relationships through proactive communication and personalized service.
- Developed tailored insurance solutions to meet diverse client needs and enhance satisfaction.
- Facilitated regular client reviews, identifying opportunities for policy adjustments and improvements.
Vice President / Senior Commercial Client Service Manager
Arthur J. Gallagher Risk Management Services, LLC / M & T Insurance Agency, Inc.
Buffalo, NY
01.2016 - 08.2025
- Oversee and manage the Agency’s Large Commercial and Global Customer Clients. Handle day to day activities providing best practices for serving our clients.
- Directed strategic initiatives to enhance client risk management solutions and improve service delivery.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Commercial Account Manager
Scott, Danahy, Naylon Insurance Agency, Inc. (Five Star Bank)
Buffalo, NY
01.2010 - 01.2016
- Manage Agency large and mid-sized commercial accounts by developing great working relationships with both client and commercial insurance company personnel. Work with carrier underwriters to negotiate pricing and coverage to better service the client and retain a book of business. Oversee day to day servicing requirements including processing endorsement, certificates, cancellations, audit and renewals.
- Analyzed complex risk exposures to recommend appropriate coverage options.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Education
Some College -
State University At Buffalo
Buffalo, NY Skills
- Microsoft, Outlook, Excel, Epic, TAM
- Client retention strategies and relationship cultivation
- Effective negotiation and conflict resolution skills
- Up-selling and cross selling techniques
Certification
- CIC - Certified Insurance Counselor
- AIC - Associate in Claims
- NYS Brokers License
Timeline
Commercial Client Relationship Manager
Walsh Insurance Agency
09.2025 - 02.2026
Vice President / Senior Commercial Client Service Manager
Arthur J. Gallagher Risk Management Services, LLC / M & T Insurance Agency, Inc.
01.2016 - 08.2025
Commercial Account Manager
Scott, Danahy, Naylon Insurance Agency, Inc. (Five Star Bank)
01.2010 - 01.2016
Some College -
State University At Buffalo