Sharon Glass
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
20
20
years of professional experience
Work History
Manager
Jershan Company
Carlisle, PA
03.2017 - Current
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Greeted and assisted all customers daily in high-traffic retailer.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 10%.
- Trained 4 employees in inventory practices, POS systems and product knowledge, contributing to 90% increase in customer satisfaction ratings.
- Oversaw personnel recruitment, performance and scheduling.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Manager
Gino Morena
Carlisle, PA
09.2005 - 02.2017
- Greeted and assisted all customers daily in high-traffic retailer.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Coached new team members on job tasks and performance strategies.
Education
High School Diploma -
East Pennsboro Area Senior High School
Enola, PA06.1976
General Education And Science
Harrisburg Area Community College
Harrisburg, PASkills
- Excellent multi-tasker
- Effective team player
- Organizational strengths
- Strong communication skills
- Cash handling accuracy
- Dependable and reliable
- Courteous demeanor
- Cheerful and energetic
Timeline
Manager
Jershan Company
03.2017 - Current
Manager
Gino Morena
09.2005 - 02.2017
High School Diploma -
East Pennsboro Area Senior High School
General Education And Science
Harrisburg Area Community College
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