ANGELY RENZI
Haines City,FL
Summary
Dynamic customer service and sales professional with a proven track record of enhancing customer retention rates and driving revenue growth. Recognized for exceptional multitasking abilities and strategic planning skills, ensuring smooth and efficient operations. Seeking a management position to leverage extensive experience as a Front Desk Agent, complemented by strong communication and interpersonal skills. Dedicated team player with a solid background in retail sales, specializing in product placement and merchandising to optimize customer experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Oether Foods
Orlando, FL
04.2002 - 06.2022
- Improved resource utilization and waste minimization by improving planning and internal controls.
- Oversaw change management activities for a department and a group of 25 people.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
- Dealt with customer service issues as they arose.
- Evaluated client requirements and promoted products and services that met those requirements.
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.
- Was in charge of supervising, developing, and delegating tasks to employees.
- Managed
Front Desk
Spine and Injury Associates Orlando Florida
Orlando, FL
09.2018 - 11.2019
- Answered guests' questions and directed them to local attractions.
- Arranged for visitor accommodations and travel plans, as well as updated itineraries.
- Was in charge of keeping the front desk area clean and organized.
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager
Family Dollar
Orlando, FL
04.2015 - 08.2016
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
- Assist customers in locating products.
- Ensure that all account opening forms and customer instructions are error-free.
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
- Was in charge of training employees and supervising production staff, department heads, and shift managers.
- Assist the General Manager in the planning and execution of all work-related duties at the operational level.
- Communicated with managers from other departments to maintain transparency.
- Procedures for opening and closing the store
- I'm in charge of scheduling, inventory control, and stocking.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service and inventory management.
Assistant Manager
Dollar Tree
Orlando, FL
01.2013 - 01.2014
- Worked with the team to improve efficiency on various projects.
- Am in charge of office administration and payroll.
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
- Coordinated with other departments to ensure consistency.
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Created and managed employee schedules, balancing individual requests and needs with the needs of the company.
- Assist customers in locating products.
- Created employee schedules to ensure adequate staffing and coverage for all shifts.
- Was in charge of training employees and supervising production staff, department heads, and shift managers.
- Analyze customer feedback and make recommendations for how to improve processes and service levels.
- I'm in charge of scheduling, inventory control, and stocking.
- Procedures for opening and closing the store
- Implemented process improvements to enhance store efficiency and reduce operational costs.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Key Holder
Zales Outlet
Kissimmee, FL
09.2009 - 12.2012
- Solved
- Managed
- Planned promotional events in-store.
- Was in charge of the cash register.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Restocked shelves by opening inventory boxes.
- Provided input, feedback, and coaching to employees who were having problems or conflicts.
- Trained
- Balanced totals and counted cash drawers.
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised team members, fostering a collaborative and efficient work environment.
Education
Technical College - Nursing Assistant
Florida Health Care Academy
Orlando, FL10.2008
Technical College - Phlebotomy
Florida Health Care Academy
Orlando, FL12.2008
High School - High School Diploma
Freedom High School
Orlando, FL06.2006
Skills
- Cash Handling
- Word processing
- High-end fashion knowledge
- Microsoft Word
- Store planning and design
- Excellent multi-tasker
- Superior organization skills
- Scheduling
- Microsoft Excel
- Critical thinking
- Calendaring
- Customer service
- Microsoft Office
- Staff management
- Staff training and development
- Listening skills
- Data entry
- Fluent in [Spanish and English ]
- Employee scheduling
- Report transcription
- Store maintenance
- Cash handling accuracy
- Cash transactions
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Friendly, positive attitude
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk
Spine and Injury Associates Orlando Florida
09.2018 - 11.2019
Assistant Manager
Family Dollar
04.2015 - 08.2016
Assistant Manager
Dollar Tree
01.2013 - 01.2014
Key Holder
Zales Outlet
09.2009 - 12.2012
Manager
Oether Foods
04.2002 - 06.2022
Technical College - Nursing Assistant
Florida Health Care Academy
Technical College - Phlebotomy
Florida Health Care Academy
High School - High School Diploma
Freedom High School