Sharon Gordon
ROGERS,AR
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced sales environments. Successful at handling stressful, busyness with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
16
16
years of professional experience
Work History
Wait Staff Member
Wagon wheel country cafe
Springdale, Arkansas
04.2025 - Current
- Provided excellent customer service in a fast-paced café environment.
- Assisted customers with menu selections and dietary preferences.
- Took and processed food and beverage orders accurately.
- Engaged with customers to create a welcoming atmosphere in the café.
- Handled cash transactions and processed payments efficiently.
- Maintained cleanliness of dining area and workstations throughout shifts.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Greeted and welcomed customers, providing them with menus.
Key Holder
Dollar General Store
Washburn, Missouri
09.2023 - 04.2024
- Managed store operations and ensured compliance with company policies.
- Supervised cashiers and coordinated daily sales activities.
- Maintained inventory levels and organized stockroom efficiently.
- Assisted customers with inquiries and resolved issues promptly.
- Trained new employees on store procedures and customer service standards.
- Conducted regular audits of cash registers and sales reports.
- Collaborated with management to implement promotional displays effectively.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Provided customer service including cashiering, merchandising and restocking shelves.
Senior Wait Staff Member
Wesners grill
Rogers, Arkansas
07.2019 - 04.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new wait staff on restaurant procedures and service standards.
- Managed multiple tables effectively to ensure timely food and drink delivery.
- Executed cash handling duties accurately at the end of each shift.
- Informed guests of daily specials and menu changes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Fish Hatchery manager
Ozark angels
Rogers, AR
10.2010 - 05.2019
- Led team meetings to align project goals and enhance communication.
- Developed operational strategies to improve workflow efficiency and productivity.
- Managed budgets and resource allocation for various organizational initiatives.
- Trained and mentored staff on best practices and operational procedures.
- Oversaw compliance with company policies and industry regulations consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
Education
Rogers Mounties High School
Rogers, ARSkills
- Customer service
- Menu knowledge
- Cash handling
- Order processing
- Team collaboration
- Sales coordination
- Attention to detail
- POS system operation
- Order accuracy
- Salesmanship
- Positive and professional
- Item promotion
Timeline
Wait Staff Member
Wagon wheel country cafe
04.2025 - Current
Key Holder
Dollar General Store
09.2023 - 04.2024
Senior Wait Staff Member
Wesners grill
07.2019 - 04.2024
Fish Hatchery manager
Ozark angels
10.2010 - 05.2019
Rogers Mounties High School