Sharon Green
Chatsworth,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Account Coordinator position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Account Coordinator
CHI Memorial Mountain Management
East Ridge, TN
04.2024 - Current
- Streamlined the billing process for increased efficiency with thorough review of insurance claims and accurate data entry.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Conducted regular audits of patient accounts for accuracy, identifying areas for improvement or correction as necessary.
- Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
- Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer Service Representative
CHI Memorial Mountain Management
Eastridge, TN
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Cashier
Peoples Loan And Finance Corp.
Dalton, GA
09.2013 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained strict confidentiality of bank records and client personal information
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Operated cash register to record transactions accurately and efficiently
Legal Assistant
Jerry Lifsey Attorney At Law
Chatsworth, Ga
02.2012 - 09.2013
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting
- Maintained files for short sales, foreclosures and traditional real estate transactions
- Handled office scheduling
- Filed court documents with court clerk on behalf of attorneys
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Maintained account accuracy by reviewing and reconciling checks monthly
Agent Team Member
Dan Combs State Farm
Dalton, Ga
01.2010 - 01.2012
- Approached potential clients by using direct marketing mailings and phone contacts.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Obtained client information by answering telephone calls.
Legal Assistant
McCain Law Firm
Dalton, GA
11.2003 - 12.2009
- Reviewed, edited and proofread closing papers for proper grammar, spelling, punctuation and formatting.
- Answered phone calls
- Scheduled closing appointments
- Made bank deposits as needed
- FedEx all closing package to appropriate Mortgage Brokers
Receptionist
Century 21 Belk Real Estate
Dalton, GA
03.1999 - 10.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
Daycare Worker
Chatsworth Pre School
Chatsworth, GA
06.1997 - 02.1999
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Cashier/Scan Analyst
Food Lion Grocery
Chatsworth, GA
01.1995 - 03.1997
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
Cashier Assistant
McDonalds
Chatsworth, GA
09.1994 - 12.1995
- Removed trash, swept and mopped floors for professional appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helper Clerk
Diamond Carpet Mills
Chatsworth, GA
09.1992 - 08.1994
- Assisted my co-workers
- Shredded documents once a week
- Added accounts to make sure they balanced
- Answered phone, directed calls
Education
General Vocational -
Murray County High School
Chatsworth, GA05.1995
Skills
- Customer Service and Assistance
- Telephone Reception
- Till Counting
- Billing and Payment Processing
- Coin and Currency Counting
- Cash Register Operation
- Credit and Debt Card Processing
Certification
Georgia Insurance License / Resident Agent
- Accident & Sickness
- Casualty
- Life
- Property
Timeline
Patient Account Coordinator
CHI Memorial Mountain Management
04.2024 - Current
Customer Service Representative
CHI Memorial Mountain Management
03.2023 - Current
Customer Service Cashier
Peoples Loan And Finance Corp.
09.2013 - Current
Legal Assistant
Jerry Lifsey Attorney At Law
02.2012 - 09.2013
Agent Team Member
Dan Combs State Farm
01.2010 - 01.2012
Legal Assistant
McCain Law Firm
11.2003 - 12.2009
Receptionist
Century 21 Belk Real Estate
03.1999 - 10.2003
Daycare Worker
Chatsworth Pre School
06.1997 - 02.1999
Cashier/Scan Analyst
Food Lion Grocery
01.1995 - 03.1997
Cashier Assistant
McDonalds
09.1994 - 12.1995
Helper Clerk
Diamond Carpet Mills
09.1992 - 08.1994
General Vocational -
Murray County High School