Opiffany Williams
Grand Prairie,TX
Summary
Motivated Patient Account Representative offering 8 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Patient Account Coordinator
Methodist Medical Center
Richardson, TX
02.2023 - Current
- Responsible for professional administration of assigned office. Includes responsibility for and oversight of administrative duties related to physician(s), patients and all employee(s).
- Ensures appropriate communication to facilitate office compliance related to Company and regulatory policies and practices.
- Responsible for all office scheduling; physician, patient and employee related.
- Initiate’s patient account registration.
- Ensures efficient function of the office through proper employee scheduling. Working with management, accepts, considers and approves/denies employee requests for PTO.
- Oversees payroll for clinic. Ensures time submitted for payment is accurate and complies with Company policy. Approve time for payment in a timely manner
- Supervises and/or performs Check-In, Check-out, scheduling, insurance verification/precertification and payment collection process as required due to office demands.
Front Office
CityDoc Urgent Care
Dallas/Fort Worth Metroplex
04.2019 - 01.2023
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Patient Registration
- Insurance Verification
- Collection of Copays/Deductibles
- Adherence to Policy and Procedure
- Answered multi-line phone system and enthusiastically greeted callers.
- Follow provider documenting visit with the patient into the EMR.
- Taking patient charts back to providers
- Calling on referrals
- Authorizations for upcoming appointments
- Send orders and prescriptions
- Rooming patients and fitting with supplies
- Pre-Certing supplies
- Prepping for the upcoming appointments (get results for tests done or notes to prepare for appointment)
- Data entry
- Setting appointments
- Training in all areas of the clinic to cover as needed
Patient Account Specialist
Mission East Dallas
02.2015 - 01.2019
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Electronically submitted bills according to compliance guidelines.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
Education
Associate of Science -
El Centro College
Dallas, TX05.2025
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- Insurance Verification
- Patient account management
- Collections experience
- Verbal and written communication
- Medical Terminology
- Follow-up skills
- Customer Service
- Time Management
- Problem-solving abilities
- Payment Processing
- Medical Billing
Timeline
Patient Account Coordinator
Methodist Medical Center
02.2023 - Current
Front Office
CityDoc Urgent Care
04.2019 - 01.2023
Patient Account Specialist
Mission East Dallas
02.2015 - 01.2019
Associate of Science -
El Centro College