Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharon Hall

DeSoto,TX

Summary

Dynamic professional with a proven track record at Aetna Medicare, excelling in customer service and conflict resolution. Leveraged critical thinking to enhance customer loyalty and developed a new system at JPMorgan Chase, improving efficiency in handling lost securities. Skilled in active listening and multitasking, driving team performance and customer satisfaction.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

Aetna Meficare
07.2012 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Addressed customer needs for benefits, claims adjustments, and case management.

Senior Analyst

JPMorgan Chase
01.1984 - 06.2011
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • improve liability on lost securities by developing a new system

Education

Bachelors - Computer Programming

Ashford University
San Diego, CA
04.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • multitask

Timeline

Customer Service Representative

Aetna Meficare
07.2012 - 08.2021

Senior Analyst

JPMorgan Chase
01.1984 - 06.2011

Bachelors - Computer Programming

Ashford University

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Sharon Hall