Sharon Hartley
Skokie,IL
Summary
Proven track record of enhancing customer satisfaction and streamlining record-keeping processes at Oak Street Health. Adept in data entry and maintaining confidentiality, with a knack for delivering exceptional customer service. Demonstrates strong team collaboration and excellent customer skills, significantly improving operational efficiency. Friendly Welcome Center Representative well-versed in directing visitors to locations, restocking supplies and maintaining a tidy and clean area. Skills include data entry, schedule management and customer relations. Good organizational, time management, and communication skills developed over 20 years of professional experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Welcome Coordinator/Administrative Assistant
Oak Street Health
08.2014 - 02.2018
- Greet, register and checked patient in for appointment. Verified insurance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dental Assistant
L.C. Baskins, DDS
08.2002 - 07.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations and surgery improving dentist efficiency and patient satisfaction.
Security Specialist
I Adams Posters, LLC
03.1997 - 08.2002
- Checked perimeter upon arriving. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Detected potential threats proactively through regular monitoring of surveillance systems.
- Screened incoming employees personal belongings, and shipments for security concerns.
- Received packages from USPS, UPS, FedX etc. Inventoried stock/supplies.
Education
High School Diploma -
Muhammad's University
Chicago, IL06.1974
Skills
- Team player
- Excellent Customer Skills
- Data entry proficiency
- Record Keeping Abilities
Certification
- Licensed Barber
- 2000-Present
Timeline
Welcome Coordinator/Administrative Assistant
Oak Street Health
08.2014 - 02.2018
Dental Assistant
L.C. Baskins, DDS
08.2002 - 07.2014
Security Specialist
I Adams Posters, LLC
03.1997 - 08.2002
High School Diploma -
Muhammad's University
- Licensed Barber
- 2000-Present
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