Sharon Hicks

• Conducted regular patrols of assigned areas to ensure safety and security of premises, identifying and addressing potential risks.
• Monitored surveillance systems, responding promptly to alarms and incidents to maintain a secure environment.
• Enforced access control procedures, verifying credentials of personnel and visitors to prevent unauthorized entry.
• Assisted in emergency response situations by coordinating with law enforcement and emergency services as needed.
• Completed detailed incident reports documenting observations, actions taken, and outcomes for review by management.
• Trained new staff on security protocols and procedures to ensure compliance with company standards and regulations.
• Provided exceptional customer service by assisting guests and employees while maintaining a professional demeanor at all times.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Managed front desk operations, greeting visitors and directing them to appropriate departments to ensure a welcoming environment.
• Handled multi-line phone system, effectively managing incoming calls and messages to maintain seamless communication within the organization.
• Scheduled appointments and meetings for faculty and administration, optimizing calendar management for efficient use of time.
• Processed incoming and outgoing mail and packages, ensuring timely distribution to maintain operational efficiency.
• Maintained accurate records of visitor logs and appointments, enhancing security protocols through diligent tracking procedures.
• Trained new staff on front desk procedures and customer service standards, fostering a knowledgeable team environment focused on excellence in service delivery.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained visitor log for entering and leaving facility for security purposes.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Managed front desk operations, including greeting visitors, answering multi-line phones, and directing inquiries to appropriate departments.
• Trained new staff on front desk protocols and customer service best practices, fostering a welcoming atmosphere for visitors.
• Answered central telephone system and directed calls accordingly.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.