Sharon Hicks
FAIRFIELD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1967
1967
years of post-secondary education
Work History
Customer Service Manager
Extra Space Storage
Fairfield
08.2015 - 01.2026
- Supervised customer service team to enhance operational efficiency and support.
- Developed training programs to improve staff performance and service quality.
- Resolved escalated customer issues to maintain satisfaction and loyalty.
- Ensured compliance with company policies and procedures in all operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Regina High School
Cincinnati , OHSkills
- Customer relationship management
- Conflict resolution
- Performance evaluation
- Training development
- Problem solving
- Effective communication
- Team leadership
- New hire training
- Decision-making
- Customer retention
- Budgeting and reporting
- Product knowledge
- Training and coaching
Timeline
Customer Service Manager
Extra Space Storage
08.2015 - 01.2026
Regina High School