Sharon Hiraldo

• Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
• Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
• Conducted regular outreach with clients, ensuring progress toward goals and addressing any emerging issues.
• Developed strong rapport with clients, enhancing overall service quality and client retention rates.
• Promoted self-advocacy among clients by teaching skills necessary for independent problemsolving.
• Served as a liaison between clients and service providers, ensuring clear communication of expectations and responsibilities.
• Assisted clients in navigating complex systems, expediting access to essential resources.

Conducted intake of clients, familiarizing them to our recovery center's services and encouraged creation of goals.

Served a caseload of 20 clients and engaged with over 100 clients helping facilitate their recovery process.

Trained public in overdose prevention strategies by teaching Narcan administration (an over the counter medication to reverse Opioid overdoses).

Advocated for clients with external providers and offered referrals based on specific need.

Developed curriculum and lead bilingual and spirituality group.

Led outreach events to create awareness of the dangers of substance use.

Assisted clients in making selections and finalizing sales.

Upsold clients on several accessories, clothing and gifts.

Sought merchandise specific to clients request.

Demonstrated knowledge of store products and services to build sales and minimize returns