Sharon Holts
Glendale,AZ
Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. With more than 10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
18
18
years of professional experience
Work History
Housekeeper
Red Roof Inn
Phoenix, AZ.
03.2015 - 06.2016
- Accepted accountability for all assigned building keys, master keys and access cards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
Day Porter
United Commercial Service
Grand Rapids, MI
06.2013 - 06.2014
- Removed waste paper and other trash from the premises to designated area.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Manager
Red Roof Inn
Cascade, MI.
03.2011 - 05.2013
- Met with each associate to establish realistic sales goals for the month.
- Immediately addressed issues with customers so that they could be successfully resolved.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Directed team of [12] personnel in busy hotel with [120] rooms.
- Worked with front desk to respond promptly to all guest requests.
- Greeted and welcomed all hotel guests with a smile.
Roofer
Centi-Mark Corporation
Kalamazoo, MI.
03.2009 - 11.2009
- Completed tear-down of existing structures and prepared for new construction.
- Applied caulk, sealants and other agents to installed surfaces.
Supervisor
Eye-On- Video
Wyoming, MI
04.2006 - 03.2009
- Provided instruction, coaching and motivation to all employees during the shift.
- Marked clearance items down and moved the merchandise to its proper area of the store.
- Greeted customers entering the store to as certain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Set up and explained new membership contracts.
Assistant Manager
Hollywood Video
Kentwood, MI
02.1998 - 04.2000
- Interacted with customers as they entered the store to determine what their needs were.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Promoted from Team Leader to Assistant Manager within 6 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Conducted store inventories once per quarter.
Education
Associate of Applied Science - Business Management and Accounting
Present
- Awarded Perfect Attendance
- Dean's List 2017
- 4.0 GPA
Skills
- Communication
- Quick learner
- Self-motivated
- Excellent work ethic
- Team building expertise
- Scheduling
- Cash Handling Procedures
- Trusted key holder
- Intuit QuickBooks specialist
- MS Office Suite
Volunteer
Disable American Veteran Bingo Hall
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 6 staff members.
- Completed manager training program.
- Supervised team of 4 staff members.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leavePersonal development programsTeam Building / Company Retreats401k matchLanguages
English
Full Professional
Timeline
Housekeeper - Red Roof Inn
03.2015 - 06.2016
Day Porter - United Commercial Service
06.2013 - 06.2014
Manager - Red Roof Inn
03.2011 - 05.2013
Roofer - Centi-Mark Corporation
03.2009 - 11.2009
Supervisor - Eye-On- Video
04.2006 - 03.2009
Assistant Manager - Hollywood Video
02.1998 - 04.2000
College America - Associate of Applied Science, Business Management and Accounting
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