Terri Guevara
Burien
Summary
Proven track record in enhancing customer satisfaction and loyalty at Red Roof Inn, adept in financial transactions and issue resolution. Leveraged computer skills and detailed knowledge of local geography to maintain punctuality and vehicle standards, significantly improving professional image and operational efficiency. Skilled in customer service, demonstrating exceptional interpersonal and organizational abilities. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Red Roof Inn
05.2018 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Driver
Desert Coach
10.2021 - 08.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Driver
PAX Transportation
04.2014 - 10.2021
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
Bachelor of Science - Business Management
University of Phoenix
Seattle, WA06.2013
High School Diploma -
Woodway High
Edmonds, WA06.1984
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Issue Resolution
- Financial Transactions
Timeline
Driver
Desert Coach
10.2021 - 08.2024
Guest Service Representative
Red Roof Inn
05.2018 - Current
Driver
PAX Transportation
04.2014 - 10.2021
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Woodway High
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