Sharon Hommel
Cleveland Clinic
Concord,OH
22
years of professional experience
Detail-oriented administrative professional with a strong focus on customer service and data management. Proven ability to optimize workflows and maintain confidentiality.
Work History
Administrative Assistant
5 Months- Managed scheduling and calendar coordination for multiple executives.
- Assisted in preparing reports and presentations for departmental meetings.
- Handled incoming communications, prioritizing urgent matters effectively.
- Organized office supplies and maintained inventory levels for efficiency.
- Maintained filing systems, ensuring easy access to important documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Packer
2 Years- Operated packaging machinery to ensure efficient workflow and product integrity.
- Assembled and labeled products accurately for shipment, maintaining quality standards.
- Collaborated with team members to optimize packing processes and reduce waste.
- Conducted routine inspections of packaging materials for compliance with safety regulations.
- Trained new staff on packing procedures and equipment operation, enhancing team productivity.
- Monitored inventory levels of packaging supplies, coordinating with procurement for timely restocking.
- Maintained clean and organized work area to comply with health and safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
File Starter/Junior Loan Processor
2 Years 5 Months- Enhanced customer engagement through effective communication and personalized service.
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Conducted thorough research to support loan decision-making processes and risk assessments.
- Monitored industry trends to identify opportunities for product improvement and innovation.
- Assisted in resolving client inquiries, fostering strong relationships and satisfaction levels.
Teller
1 Year 10 Months- Processed customer transactions accurately, ensuring compliance with bank policies and procedures.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Monitored and reported suspicious activities to ensure compliance with regulatory requirements.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Patient Service Specialist
2 Years 4 Months- Facilitated patient check-ins and managed appointment scheduling for optimal workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record system updates, ensuring accurate patient information management.
- Trained new staff on organizational protocols and patient interaction best practices.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
Receptionist
2 Years 5 Months- Managed front desk operations, ensuring prompt and courteous service to all visitors.
- Coordinated scheduling for appointments and deliveries, optimizing resource allocation.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Provided administrative support to management, enhancing communication across departments.
Teller
2 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and problem resolution.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Trained new tellers on operational procedures and customer service protocols to enhance team performance.
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
File organization
Customer and client relations
Filing
Scheduling
Appointment scheduling
Timeline
Administrative Assistant
Cleveland Clinic
02.2026 - CurrentRead More
Packer
STERIS
08.2023 - 08.2025Read More
File Starter/Junior Loan Processor
Reliance First Capital
12.2019 - 05.2022Read More
Teller
Huntington Bank
06.2016 - 04.2018Read More
Patient Service Specialist
Novacare Rehabilitation
05.2013 - 09.2015Read More
Receptionist
AmeriGas Propane
07.2008 - 12.2010Read More
Teller
Chase Bank
08.2004 - 10.2006Read More