SHARON ILEKENDI MICHAEL
Plano,Texas
Summary
Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Overview
3
3
years of professional experience
Work History
Desk Assistant
University of Houston
02.2024 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Inventory Specialist
WIS International Inventory
06.2024 - 08.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Food Sampler
Fourstar desmos
06.2023 - 08.2023
- Engaged customers warmly and encouraged each to try products, boosting sales of Texas produced food items
- Answered questions and helped customers find items while offering samples
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales
- Learned about company history and products to share detailed information with customers
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices
- Managed and successfully controlled in-store sampling of brands like Whataburger and many other distinguished brands by preparing samples and interacting with customers
- Cleaned and organized spaces to maintain neat promotional spaces
- Maintained professionalism and efficiency while working closely with leadership
- Gave out product samples, coupons and pamphlets to encourage sales
Marketing Associate
Mac Partners
04.2023 - 05.2023
- Supported sales activities through promotional material and market research
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts
- Executed strategic marketing plans to drive growth and retention and overall revenue for business
- Developed campaign and brand messaging strategies for social and paid media
- Measured campaign effectiveness using survey data to gain insights about customers
- Formulated and implemented plans to protect and increase annual company revenue
- Collected and reviewed data on target markets and campaign performance
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences
Order Fulfillment Associate
The Home Depot Store
12.2021 - 03.2023
- Pulled and packed products from shelves based on customer orders
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers
- Tracked merchandise movements using RF scanners
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders
- Accepted, processed and quickly filled orders
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Packed merchandise for delivery and moved items to delivery area
- Located merchandise from shelves and storage areas to fill orders
- Organized boxes or bags and palletized orders based on carrier method
- Followed proper packaging requirements depending on order size and type
Education
Associate of Science - Biology
Collin County Community College District
McKinney, TXBachelor of Science - Biology majoe, math and Psychology
University of Houston
Houston, Tx05-2026
High School Diploma - Anatomy and physiology AP Course
Allen High School
Allen, TX05.2020
Skills
- Working with Diverse People
- Strong Work Ethic
- Food Preparation
- Verbal and Written Communication
- Problem-Solving
- Attention to Detail
- Food and Safety Standards
- Team Oriented
- Working Quickly
- Quick Learner
- MS Office Proficiency
- Tracking and Documentation
- Call Center Operations
- Reception duties
- Customer service
- Teamwork and collaboration
- Attention to detail
- Inventory tracking
Languages
Chinese (Mandarin)
Elementary
Timeline
Inventory Specialist
WIS International Inventory
06.2024 - 08.2024
Desk Assistant
University of Houston
02.2024 - Current
Food Sampler
Fourstar desmos
06.2023 - 08.2023
Marketing Associate
Mac Partners
04.2023 - 05.2023
Order Fulfillment Associate
The Home Depot Store
12.2021 - 03.2023
High School Diploma - Anatomy and physiology AP Course
Allen High School
Associate of Science - Biology
Collin County Community College District
Bachelor of Science - Biology majoe, math and Psychology
University of Houston
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