Sharon Isaacs
Ellenwood,United States
Summary
Seeking a full-time position that offers professional challenges utilizing excellent interpersonal, time management, and problem-solving skills. Hardworking secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in customer service with over 14 years of experience in medical field. Excellent reputation for resolving problems and improving customer satisfaction. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence.
Overview
22
22
years of professional experience
Work History
Medical Records Clerk
Infectious Disease Specialists
12.2001 - Current
- Printed and photocopied documents to provide patients with copies of medical records.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
MEDICAL SECRETARY
Emory Decatur Hospital
01.2016 - 12.2021
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability
- Enter orders and create clinical visit summaries
- Coordinate customer service, patient scheduling and billing
- Organize paperwork such as charts and reports for office and patient needs
- Support office staff and operational requirements with administrative tasks
- Answer phone calls and respond to messages for outpatient facility, scheduling appointments and handling patient inquiries
- Receive, record and address incoming and outgoing communication via telephone and email
- Proofread documents and correspondence for accuracy and completeness.
MEDICAL RECORDS MANAEMENT/ PATIENT ACCESS
Pulmonary & Sleep Specialists
01.2007 - 01.2016
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked with 100 customer calls per day to understand needs and provide excellent service
- Maintained excellent attendance record, consistently arriving to work on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers and followed outlined steps of service
- Developed and maintained courteous and effective working relationships.
Education
Associate of Science - Nurse Aide
Professional Medical Institute
Atlanta, GA11.2010
Associate of Arts - Medical Assisting
Everest Institute - Atlanta Downtown
Atlanta, GA06.2007
Skills
- Taking Client Histories
- Critical Thinking
- Cleaning and Sterilizing
- Medical Recordkeeping
- Customer Service
- Appointment Scheduling
- Patient Referral
- Documentation Review
- Medical Records Verification
- Patient Health Information Access
Timeline
MEDICAL SECRETARY
Emory Decatur Hospital
01.2016 - 12.2021
MEDICAL RECORDS MANAEMENT/ PATIENT ACCESS
Pulmonary & Sleep Specialists
01.2007 - 01.2016
Medical Records Clerk
Infectious Disease Specialists
12.2001 - Current
Associate of Science - Nurse Aide
Professional Medical Institute
Associate of Arts - Medical Assisting
Everest Institute - Atlanta Downtown
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