Brittany Smithers
Lithonia,GA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
1822
1822
years of professional experience
1
1
Certification
Work History
Medical Assistant
Infectious Disease Specialists
- Decatur, GA, MI
08.2023 - Current
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed and implemented specialized procedures for customer service operations.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Team Lead
Viral Solutions
ATLANTA, GA
05.2021 - 05.2023
- Performed basic, non-invasive medical assistant duties.
- Responded promptly to inquiries from members of the public regarding available testing sites and services.
- Built strong and trusting rapport with clients and loved ones.
- Provided support to healthcare staff by answering questions and addressing concerns regarding COVID-19 screening procedures.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Received blood and bodily fluid samples and passed to employees
- Assisted employees in scheduling computer and phone updates.
Specimen Collector/ Medical Assistant/ Lab
FLOW HEATH
ATLANTA, MI
12.202 - 05.2023
- Captured client and specimen data electronically to build and update files.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Handled hazardous materials following strict safety protocols.
- Delivered collected specimens promptly to designated laboratories for analysis.
- Adhered to strict confidentiality guidelines when handling sensitive patient data.
- Processed specimens and prepared each for shipment to testing laboratories.
Education
Associate of Applied Science - SCIENCE
Herzing University
Atlanta, GA04-2018
High School Diploma -
Miller Grove High School
Lithonia, GA05-2016
Skills
- Data Entry
- Medical Billing
- Procedure Assistance
- Patient Flow Management
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Client Relations
- Microsoft PowerPoint
- Clerical Support
- Team Development
- Microsoft Office Expertise
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Call Triaging
- Microsoft Outlook
- Critical Thinking
- Customer Service
- Microsoft Excel
Certification
- Certified Medical Assistant BLS Certification Certified Notary Public CPR Certification
Timeline
Medical Assistant
Infectious Disease Specialists
08.2023 - Current
Team Lead
Viral Solutions
05.2021 - 05.2023
Associate of Applied Science - SCIENCE
Herzing University
High School Diploma -
Miller Grove High School
- Certified Medical Assistant BLS Certification Certified Notary Public CPR Certification
Specimen Collector/ Medical Assistant/ Lab
FLOW HEATH
12.202 - 05.2023
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