Sharon James
Providence
Summary
Dynamic loan processor with extensive experience at Greenwood Credit Union, excelling in credit analysis and risk assessment. Proven track record of enhancing customer satisfaction through effective relationship management and compliance with lending regulations. Adept at streamlining loan processes while maintaining meticulous documentation and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Loan Processor
Greenwood Credit Union
Warwick
09.2017 - 07.2025
- Reviewed loan applications for completeness and accuracy.
- Assisted in gathering required documentation from clients.
- Maintained organized loan files for efficient processing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained accurate financial records using dealership management software.
Loan Processor
Citizens Bank
Warwick
10.2015 - 11.2016
- Evaluated customer financial profiles for home loan eligibility and risk assessment.
- Educated clients on various loan products and market trends to inform decisions.
- Maintained up-to-date knowledge of lending regulations and compliance standards.
- Developed personalized loan options based on client financial situations.
- Ensured compliance with federal guidelines regarding fair lending practices.
- Reviewed and analyzed customer credit data to assess financial risk associated with home equity loan applications.
Retail Representative
Santander Bank
East Providence
08.2015 - 10.2015
- Assisted customers with account inquiries and banking services.
- Processed transactions efficiently and accurately at the teller window.
- Handled cash deposits, withdrawals, and check processing tasks.
- Maintained up-to-date knowledge of banking regulations and policies.
- Handled customer complaints professionally while following company procedures.
- Demonstrated excellent customer service skills by responding to inquiries in a timely manner.
Loan Processor
Admirals Bank
Providence
04.2012 - 06.2015
- Evaluated loan applications to determine creditworthiness and risk factors.
- Reviewed financial documents for accuracy and compliance with regulations.
- Collaborated with underwriters to streamline loan approval processes.
- Advised customers on how they can improve their credit score by making strategic changes over time.
- Reviewed loan applications and credit histories to assess risk factors and determine eligibility for loan approval.
- Monitored documents throughout the entire loan process from origination through closing.
Education
High School Diploma -
Central High School
Providence, RI06.1985
Skills
- Loan documentation
- Credit analysis
- Risk assessment
- Compliance standards
- Financial modeling
- Customer relationship management
- Team player attitude
- Fast typing speed
Timeline
Loan Processor
Greenwood Credit Union
09.2017 - 07.2025
Loan Processor
Citizens Bank
10.2015 - 11.2016
Retail Representative
Santander Bank
08.2015 - 10.2015
Loan Processor
Admirals Bank
04.2012 - 06.2015
High School Diploma -
Central High School