Sharon Jeffrey
Summary
Dedicated Medical Receptionist experienced in managing patient records and coordinating front desk operations. Achieved streamlined workflows and enhanced patient care through effective scheduling, thorough HIPAA compliance, and exemplary customer service. Focused on optimizing patient experience and promoting efficient office management.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Hugo Medical Clinic
Hugo, OK
08.2024 - Current
- Assisted in patient intake, ensuring accurate documentation of medical histories.
- Scheduled patient appointments and managed front desk operations efficiently.
- Processed insurance claims and verified patient coverage with attention to detail.
- Maintained medical records organization, enhancing retrieval speed and accuracy.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with the most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
Certified Nurse Aide
Pushmataha Hospital
Antlers, OK
08.2019 - 11.2021
- Monitored patient vital signs and reported significant changes to nursing staff promptly.
- Assisted patients with daily living activities to enhance comfort and well-being.
- Supported rehabilitation efforts by encouraging patients during therapy sessions.
- Maintained accurate patient records in compliance with hospital guidelines and protocols.
- Trained new staff on proper caregiving techniques and facility policies for improved service delivery.
- Enhanced patient mobility by assisting with transfers, ambulation, and positioning tasks when needed.
- Increased efficiency in medical record keeping through meticulous documentation of all administered medications, treatments provided, and relevant observations made during shifts.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL11-2021
No Degree - Medical Billing/ Coding
Everest College
Dallas, TX05-2006
Skills
- Receptionist experience
- Patient check-in
- Patient scheduling
- Appointment scheduling
- Electronic records
- HIPAA training
- Medical terminology
- HIPAA compliance
- HIPAA guidelines
- Insurance verification
- Insurance verification
- Payment collection
- Insurance checks
- Reminder calls
- Patient callbacks
- Records maintenance
- Documentation
- Medical charting
- Billing and coding
- Front desk operations
- Office administration
- Software proficiency
- Medical office support
- Customer service
- Multitasking
- Office management
- Initiative-taking
- Insurance checks
- Payment processing
- Document management
- Patient communication
Timeline
Medical Assistant/Receptionist
Hugo Medical Clinic
08.2024 - Current
Certified Nurse Aide
Pushmataha Hospital
08.2019 - 11.2021
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
No Degree - Medical Billing/ Coding
Everest College