Sharon Jenkins
Laveen,AZ
Summary
Hardworking Customer Service Representative with 1.5 years of experience working with Legal Shield and Identity Theft. Trained in project and time management with extensive knowledge of Customer Service
and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Virtuoso Sourcing Group
Tempe, AZ
08.2019 - Current
- Provided information to customers regarding Virtuoso Sourcing Group charge card and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Cashier
Home Depot
Laveen, AZ
04.2019 - 08.2019
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Registered Nurse
Golden West College
Huntington Beach, CA08.1990
Skills
- Inbound and Outbound Calling
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
Timeline
Customer Service Representative
Virtuoso Sourcing Group
08.2019 - Current
Cashier
Home Depot
04.2019 - 08.2019
Registered Nurse
Golden West College
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