SHARON JEPKEMBOI
ELDORET
Work Preference
Summary
Highly motivated and customer-focused professional with a Bachelor of Science in Petroleum Chemistry from Kisii University, achieving Second Class Honors (Upper Division). I bring a strong background in customer service, sales, and quality control, with hands-on experience in the banking and petroleum sectors. Currently, I am a Direct Sales Representative at Kenya Commercial Bank, where I excel in identifying new sales opportunities, managing client relationships, and ensuring exceptional customer service. My previous experience as a Receptionist and Cashier at Klamour Barbershop Salon & Spa has further enhanced my skills in customer service, cash handling, and marketing. Additionally, I have practical knowledge in quality control from my attachment at Kenya Pipeline Company Limited, where I was involved in ensuring ISO standards were met and conducting laboratory analysis for product purity. I am now seeking a customer service role where I can leverage my experience and academic background to contribute effectively to a dynamic team.
Overview
7
7
years of professional experience
Work History
Direct Sales Representative
Kenya Commercial Bank
03.2024 - Current
- Exceeded monthly sales targets by 25% consistently through effective customer engagement and sales strategies.
- Successfully onboarded over 50 new clients within the first three months, significantly expanding the customer base.
- Increased customer retention rate by 20% through exceptional relationship management and personalized service.
- Streamlined the loan process for dealership financing, reducing processing time by 30% and enhancing customer satisfaction.
- Led a successful sales activation drive that resulted in a 35% increase in product awareness and a 15% boost in overall sales.
Receptionist & Cashier
Klamour Barbershop Salon & Spa
01.2022 - 12.2022
- Achieved a 98% customer satisfaction rate by consistently providing high-quality service and addressing client needs promptly.
- Accurately processed over 500 transactions monthly, ensuring zero discrepancies in cash handling and register reconciliation.
- Successfully calculated and disbursed staff commissions, contributing to a 15% increase in employee satisfaction.
- Grew the company's social media presence by 40%, resulting in a 25% increase in customer inquiries and appointments.
- Implemented a new booking system that reduced client wait times by 20%, enhancing the overall customer experience.
Attaché
Kenya Pipeline Company Limited
05.2019 - 08.2019
- Ensured 100% compliance with ISO 9001 and ISO 45001 standards, contributing to the company's successful certification renewal.
- Improved the accuracy of interface monitoring by 15% through meticulous tracking and documentation.
- Reduced errors in order processing by 20% by implementing a triple-check system for the Bill of Orders.
- Conducted over 50 laboratory analyses, ensuring the highest level of product purity and quality control.
- Successfully managed the top and bottom loading of over 200 trucks and wagons, preventing contamination and ensuring safe delivery of petroleum products.
Education
Bachelor of Science - Petroleum Chemistry
Kisii University
01.2020
Kenya Certificate of Secondary Education - undefined
Kapropita Girls High School
01.2015
Skills
- Customer Service Excellence
- Sales and Marketing
- Client Relationship Management
- Quality Control
- Financial Analysis and Proposal Preparation
- Cash Handling and Reconciliation
- Laboratory Analysis
- Time Management and Organization
Career Profile Summary
Highly motivated and customer-focused professional with a Bachelor of Science in Petroleum Chemistry from Kisii University, achieving Second Class Honors (Upper Division). I bring a strong background in customer service, sales, and quality control, with hands-on experience in the banking and petroleum sectors. Currently, I am a Direct Sales Representative at Kenya Commercial Bank, where I excel in identifying new sales opportunities, managing client relationships, and ensuring exceptional customer service. My previous experience as a Receptionist and Cashier at Klamour Barbershop Salon & Spa has further enhanced my skills in customer service, cash handling, and marketing. Additionally, I have practical knowledge in quality control from my attachment at Kenya Pipeline Company Limited, where I was involved in ensuring ISO standards were met and conducting laboratory analysis for product purity. I am now seeking a customer service role where I can leverage my experience and academic background to contribute effectively to a dynamic team.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Direct Sales Representative
Kenya Commercial Bank
03.2024 - Current
Receptionist & Cashier
Klamour Barbershop Salon & Spa
01.2022 - 12.2022
Attaché
Kenya Pipeline Company Limited
05.2019 - 08.2019
Bachelor of Science - Petroleum Chemistry
Kisii University
Kenya Certificate of Secondary Education - undefined
Kapropita Girls High School