Sharon Juarez-Galindo
Houston,USA
Summary
Professional with extensive experience in customer service and support, specializing in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction and loyalty through empathetic problem-solving. Strong team player, adaptable to dynamic environments, consistently delivering results that align with organizational objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lovett Dental
11302 Broadway St., Pearland, TX 77584
05.2023 - 08.2025
- Collaborated with team members to streamline processes, enhancing service efficiency and response times.
- Managed high call volumes while maintaining professionalism and prioritizing urgent requests effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Salesperson
BEL FURNITURE
Houston, TX
08.2024 - 11.2024
- Connect hundreds of people to quality furniture on a daily basis.
- Help maintain organization in store assigned area.
- Recommend furniture ideas based on customers preferences, and used my expert knowledge to educate them on warranty protection.
- Prepared for promotions by rearranging furniture and repricing merchandise.
- Provided outstanding customer service, receiving 98% in customer service feedback reviews.
- Conversational in Spanish (able to meet all customer requirements with Spanish speaker).
- Achieved all set sales goals while providing outstanding customer service.
- Being able to give back to customers during the holidays.
Cashier/Cook
El Kiosco
Houston, TX
07.2020 - 05.2021
- Prepared and cooked a variety of snacks, appetizers, and light meals in a fast-paced snack bar environment
- Assisted with cashier duties during busy periods
- Maintained a clean and organized work station at all times
- Followed standardized recipes to ensure consistent quality and taste of food items
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Suggested alternative products when requested items were out of stock
Education
12 - undefined
Klein Forest High School
Houston, TX05.2021
Skills
- Customer engagement
- Inventory oversight
- Sales strategies
- Financial transactions
- Bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
BEL FURNITURE
08.2024 - 11.2024
Customer Service Representative
Lovett Dental
05.2023 - 08.2025
Cashier/Cook
El Kiosco
07.2020 - 05.2021
12 - undefined
Klein Forest High School