Sharon Klaasen
Holland MI
Summary
Proven track record in high-stress environments, adept at resolving conflicts with professionalism and empathy, showcased during tenure at Speedway. Exceptional at multitasking and customer service, with a keen eye for detail and a quick learning ability. Demonstrates dependability and responsibilities, excellent communication and interpersonal skills, contributing to increased customer loyalty and efficient problem resolution.
Overview
1
1
Certification
Work History
Customer Service Representative
Speedway
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher
West Ottawa Public Schools
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Elementary And Middle School Education
Aquinas College
Grand Rapids, MI05.1979
Skills
- Use of cash register to total
- Put products out on shelves fromback-stock/pricing
Fast paced customer service
Quick learner
Extremely dependable
People person
Pay attention to details
Certification
Presidency of Teacher's Union for 10 years
Reading specialist
School Improvement Chairperson
Timeline
Customer Service Representative
Speedway
Teacher
West Ottawa Public Schools
Bachelor Of Science - Elementary And Middle School Education
Aquinas College
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