Sharon Kunkel
Fort Collins,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
Centers for Gastroenterology
Fort Collins, CO
09.2020 - Current
- Answer incoming calls, scheduling office appointments in EMR (EPIC) for 9 Gastroenterology providers.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Set the tone for the patient's experience by demonstrating pleasant, helpful and knowledgeable information.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Front Desk Supervisor
The Holland Hotel
Alpine , TX
01.2015 - 03.2020
- Managed guest check-in and check-out procedures, reservations and payments.
- Addressed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Explained details regarding property to acclimate patrons to resort environment
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
Front Office Manager
The Antelope Lodge and Gift Shop
Alpine, TX
04.2014 - 01.2015
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
- Completed bi-weekly payroll for 5 employees
Co-Owner/Co-Manager
Pecan Grove RV Park
Alpine, TX
01.2010 - 06.2014
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
MRI Technologist
Bastrop MRI
Bastop , TX
10.2005 - 09.2009
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
MRI Technologist
Alliance Imaging Technology
Ruidoso, NM
05.2003 - 06.2005
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Wrote reports summarizing testing procedures and outcomes for physicians.
- Selected appropriate imaging techniques or coils to produce required images.
Education
Associate of Applied Science - Radiography
Pima Medical Institute
Albuquerque, NM08.2003
Skills
- Insurance verifying
- System updates
- Patient greeting
- Appointment Scheduling
- Directing callers
- Analytical and Critical Thinking
- Dependable and Responsible
- Clerical Support
Timeline
Patient Services Representative
Centers for Gastroenterology
09.2020 - Current
Front Desk Supervisor
The Holland Hotel
01.2015 - 03.2020
Front Office Manager
The Antelope Lodge and Gift Shop
04.2014 - 01.2015
Co-Owner/Co-Manager
Pecan Grove RV Park
01.2010 - 06.2014
MRI Technologist
Bastrop MRI
10.2005 - 09.2009
MRI Technologist
Alliance Imaging Technology
05.2003 - 06.2005
Associate of Applied Science - Radiography
Pima Medical Institute
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